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FAQ

OneDrive

General

Who can use OneDrive?

FACULTY AND STAFF

Early access to OneDrive is available to all current SFU faculty and staff with a Microsoft 365 account.

STUDENTS

OneDrive will become available to SFU students at a future date.

OTHER

There are no current plans to provide access to SFU alumni, retirees, emeritus and adjunct professors.

Are there any cost to using OneDrive?

Microsoft OneDrive is free for all current SFU faculty and staff.

How do I get access to OneDrive?

1. Sign up for Microsoft 365 & MFA

  • Prior to accessing the Microsoft OneDrive, you will need to sign up for an SFU Microsoft 365 account via the SFU sign up page.

2. Access Microsoft Office applications

  • OneDrive Web: Visit M365 Portal > Select OneDrive icon
  • OneDrive Desktop: Launch the software on your desktop

How do I install OneDrive on my Individual-use or university-managed device(s)?

Individual-use

To download Microsoft OneDrive on your individual-use device, visit Microsoft OneDrive's download page for more information.

University-managed 

If you are an SFU faculty/staff and you hold a university-managed device, OneDrive should be pre-installed on your device. Please contact the IT Service Desk at itservicedesk@sfu.ca or 778-782-8888 for any software inquiries/installations.

Is OneDrive available on Linux?

At this time, Microsoft does not have Linux support for the OneDrive desktop application. As an alternative, you may access the web version of OneDrive on Linux or use a third-party software to sync files.

For SFU faculty and staff who wish to use a third-party application for direct file syncing with OneDrive on Linux, you can request a InSync license by submitting a ticket to IT Service Desk at it-servicedesk@sfu.ca

Can I use role account or sponsored account on OneDrive?

Role/sponsored accounts can use OneDrive to store and share documents.

What is my storage limit for OneDrive?

The storage limit for OneDrive is 1 TB.

Is there a size limit for a single file on OneDrive?

The size limit for a single file on OneDrive is 250GB.

Troubleshooting

When I launch OneDrive on a browser, it just shows a blank white screen. What should I do?

Your web browser may not be compatible with the application. Update your web browser or switch to a different web browser, such as Chrome or Firefox.

Security

How secure is OneDrive?

OneDrive at SFU is protected by the enterprise-level security from Microsoft. Microsoft also provides the following to OneDrive at SFU:

  • Data access to files and folders on a user’s OneDrive is only limited to the user account,
  • Data replication of core user data to at least two geographically distributed Microsoft data center for disaster recovery purposes, and
  • Encryption of data in transit and at rest.

To learn more about Microsoft’s trust and security related information, visit the Microsoft Trust Center.

Where is the data stored? Is OneDrive FIPPA-compliant?

All data uploaded to OneDrive at SFU are stored within Canada and are protected under the BC Freedom of Information and Protection of Privacy Act (FIPPA).

All members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under FIPPA.

Can I upload and/or share files that may contain personally identifiable information (PII) on OneDrive?

All members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under FIPPA.

Files that may be personally identifiable should be shared directly to specific people, and they should have a purpose of accessing those files. We do not recommend sharing PII via sharable links that do not restrict access.

If you are unsure which sharing permission to use, please see our recommendations on the usage of sharing permissions.

For more information on how to identify, understand, manage, and use university data appropriately, see the SFU Data Security Standard page.

Additional questions? Please visit the M365 Resource Hub.

For additional assistance, contact the IT Service Desk at it-servicedesk@sfu.ca or 778-782-8888.