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Getting started
To get started with Microsoft 365 at SFU, follow the steps below:
Step 1. Sign up for an SFU Microsoft 365 account
Microsoft 365 is available to all current SFU faculty, staff and students with a Microsoft 365 account. You can sign up for an SFU Microsoft 365 account via the SFU M365 Sign-up page.
Note: It may take up to 2 hours for the account to be ready.
1. Once your account is ready, go to the Microsoft 365 Portal.
2. At the Microsoft login screen, enter your SFU email address (i.e., yourSFUcomputingID@sfu.ca). Make sure to include the "@sfu.ca".
3. You will then be re-directed to SFU CAS login screen. Log in using your SFU Computing ID and password.
All current SFU faculty, staff and students are eligible to install Microsoft 365 for free on up to 5 individual-use devices, such as laptop, tablet, or smartphone.
1. Log in to the Microsoft 365 Portal, if you have not already done so. Please refer to the section above for login instructions.
2. Select "Install Office", located at the upper right corner of the page.
3. Choose "Office 365 apps" from the drop-down menu.
4. Follow the directions at the prompt to complete the installation.
For a step-by-step illustration on how to install Microsoft 365 on a PC or Mac, please visit Microsoft's Support Page for more information.
Frequently Asked Questions
All current SFU faculty, staff and students are eligible to install Microsoft 365 for free on up to 5 individual-use devices, such as laptop, tablet, or smartphone.
Note. The availability of the individual applications within M365 may vary, please refer to the application pages for more details on eligibility:
SFU retirees, emeritus and adjunct professors are eligible for Office 365 online to help facilitate working with the University community. This furnishes all the Office services, but does not allow for downloadable desktop installs of Office. The Office suite is still available in a browser.
How do I install Microsoft 365?
Individual-use
Microsoft 365 is available to all current SFU faculty, staff, and students with a Microsoft 365 account.
Visit the Getting Started page for instructions on how to sign up for an SFU Microsoft 365 account and install M365 on your individual-use device.
University-managed
If you are an SFU faculty/staff and you hold a university-managed device, Office applications (but not M365) should be pre-installed on your device.
Please contact the IT Service Desk at it-servicedesk@sfu.ca or 778-782-8888 for any software inquiries/installations.
Why am I seeing 'The user account does not exist in the directory' when I try to log in?
Once you've completed the steps above to sign up for a SFU Microsoft 365 account, it may take up to 2 hours before you can log into Microsoft services.
Need help? Please see our collection of FAQs or visit the how-to guides.
For additional assistance, contact the IT Service Desk at it-servicedesk@sfu.ca or 778-782-8888.