- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- SFU works toward keeping devices out of landfills
- A journey to improved WiFi
- Expanded identity options for students within SFU applications
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- Information security
Introducing ServiceHub
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at servicehub.sfu.ca.
Microsoft Teams
SFU's Virtual Collaboration Platform
Microsoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time. Some key features include:
Accessing Microsoft Teams
MS Teams is available to all current SFU faculty, staff, and graduate students with a Microsoft 365 account and have enrolled in Multi-Factor Authentication. You do not need to be a part of an existing team to get access to MS Teams.
You can access MS Teams by via the web portal, dekstop app, or mobile app.
Who can use MS Teams?
FACULTY AND STAFF
MS Teams is available to current SFU faculty and staff with a Microsoft 365 account and have enrolled in SFU's Multi-Factor Authentication service.
STUDENTS
MS Teams is available to current graduate students with a Microsoft 365 account and have enrolled in SFU's Multi-Factor Authentication service. SFU will explore undergraduate student access to MS Teams for enhanced learning after the initial rollout to faculty, staff and graduate students.
OTHER
There are no current plans to provide access to SFU alumni, retirees, emeritus and adjunct professors.
When will MS Teams be available for undergraduate students and coursework?
SFU will explore undergraduate student access to MS Teams for enhanced learning after the initial rollout to faculty, staff and graduate students.
How do I install MS Teams on my Individual-use or university-managed device(s)?
Individual-use
To download Microsoft Teams on your individual-use device, visit Microsoft Team's download page for more information.
University-managed
If you are an SFU faculty/staff and you hold a university-managed device, Microsoft Teams should be pre-installed on your device. Please contact the IT Service Desk at it-servicedesk@sfu.ca or 778-782-8888 for any software inquiries/installations.
Requesting a team for the first time? Unsure on how to create a team that matches your needs? Here is a step-by-step guide to plan and create a team:
Ready to submit an request? Fill out the web form below to request for a team:
Note: Only staff or faculty can submit a request.
Need help? Please see our collection of FAQs or visit the how-to guides.
For additional assistance, contact the IT Service Desk at it-servicedesk@sfu.ca or 778-782-8888.
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