SurveyMonkey Terms of Service

Terms of Service 

As SurveyMonkey is an external provider of service to SFU, support for the service is provided directly by SurveyMonkey and SFU policies and guidelines related to the use of personal information are subject to SFU's Terms of Service for SurveyMonkey.

Your use of the SurveyMonkey service at SFU is voluntary, and your use of the service indicates agreement with Terms of Service Agreements for SurveyMonkey Inc, and the SFU Terms of Service for the use of SurveyMonkey together with your SFU Computing Account.

SurveyMonkey is hosted in Canada, however the parent company, SurveyMonkey, Inc. is owned and operated in the United States of America. Use of the SurveyMonkey service is subject to SurveyMonkey's Terms of Service, Privacy Policy, and Services Agreement.  

If the Terms of Service or external hosting of SurveyMonkey data is unacceptable for your survey, SFU continues to offer an in-house WebSurvey solution. While not as full-featured as SurveyMonkey, the SFU WebSurvey application and all survey data is hosted entirely in the SFU data centre. 

User Agreement 

The SurveyMonkey Service is available for teaching, learning, research, and administration purposes at Simon Fraser University. The following constitutes an agreement describing the terms in which you may access and use the SurveyMonkey service.

In order to become a user or continue as a user of this service, you must read and accept all of the terms and conditions of this agreement. If you do not agree to be bound by the terms of this agreement, you must not use or access the service.

Your use of the SurveyMonkey service indicates your acceptance of the terms of this agreement.

This agreement may be modified at any time, without prior notice, by posting amended terms for acceptance on this site. Your continued use of the SurveyMonkey service indicates your acceptance of any amendments to these Terms of Service.

Personal Information Access and Disclosure

By using the SurveyMonkey Service, you agree to make your contact information available to SurveyMonkey administrators who are located in U.S for the purpose of support and system administration.

Survey data will be stored in Canada. However, the parent company SurveyMonkey, Inc. is owned and registered as a company in the United States of America. Note that due to the special circumstances and requirements of British Columbia's Freedom of Information and Protection of Privacy Act (FIPPA), the contract with SurveyMonkey LLC for their SurveyMonkey survey software makes a specific exemption to their standard policy.  That exemption provides for extraordinary cases where staff in the USA would access surveys and survey data hosted in Canada. That exemption reads:

[...] the Customer’s survey questions and responses (the “Survey Data”) will only be stored in Canada. SurveyMonkey employees and subcontractors (the “Customer Support Staff”) will not access the Survey Data from outside Canada, except (a) when authorized by the Customer for the purpose of implementing, maintaining, repairing, troubleshooting or upgrading the customer’s account or the Services (the “Customer Support Services”), or (b) for data recovery purposes in the event of a system failure. Customer Support Staff will only ask for authorization to access the Survey Data as a last resort, after exploring every reasonable alternative. After receiving such authorization, Customer Support Staff will only access as much Survey Data as required to perform the Customer Support Services and will limit the period of access to the minimum time necessary. If the Customer does not authorize access to the Survey Data when reasonably requested to do so, the Customer acknowledges and agrees that as a consequence of the constraints imposed above, the Customer Support Services available to it in connection with the Services may be reduced or delayed and that any commitments, representations or warranties made by SurveyMonkey regarding Customer Support Services do not apply to accounts that have not enabled such access.

Guidelines on the provision of data by you as a survey owner or participant

• You should not disclose personal or private information about yourself that you do not wish others to see. 
• Any personal information that you intend to publish (i.e. disclose) about a third party must be with the written consent of the third party prior to publishing it. 
• Please contact the Office of Research Ethics if you have any questions about research involving humans or human data (e.g., consent processes, data management plans, maintaining participant confidentiality).
  
• Please contact the Information and Privacy Officer in the Archives and Records Management Department for privacy related concerns.
• You may not make the disclosure of personal information to SurveyMonkey a requirement for participation in University-related activities except as permitted by the BC Freedom of Information and Protection of Privacy Act.

Access

SurveyMonkey Service is available to Simon Fraser University faculty, staff and students with an active SFU Computing ID. 

Support

All support for the SurveyMonkey Service, including all end-user and survey support, is provided by SurveyMonkey. Requests for SurveyMonkey support can be made by directly within the SurveyMonkey application via the help and support contact links.

SurveyMonkey provides direct support for:

• product feature capabilities 
• surveys creation and best practices 
• technical issues

Any issues reported by survey respondents to the survey administrator should also be directed to SurveyMonkey directly. 

SFU IT Services can only provide support related to account authorization and access through the CAS login page.