- Get help
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Information security
- Anti-Spam (CASL) Compliance
- Data security standard
- Desktop Security
- Identity Protection
- Phishing Scams
- Remote work
- Security hygiene
- Tips for safe computing
- Travelling with technology
- Keeping Your Personal Information Safe During the Holidays
- October is Cyber Security Awareness Month
Vision, strategy and policy
- One I.S. vision
- Cloud Computing Strategy
- Stewardship Model
- Stewardship Committees
- Stewardship Workflow
- Connecting to University Governance
- Approval and Prioritization
- Stewardship and Project Management
- Terms of Reference: One I.S. Stewardship Committee
- Administrative Systems Stewardship Committee
- Terms of Reference: Research Systems Stewardship Committee
- Terms of Reference: Educational Systems Stewardship Committee
- Mobile Strategy
- Reports and blog
- Vision, strategy and policy
Wireless connectivity (Wi-Fi)
Wi-Fi service at SFU
It is recommended that students, faculty and staff use SFUNET-SECURE, the secure wireless network on campus. You also have access to wireless services at cooperating institutions in Canada, US, Asia and Europe using eduroam.
Connect to Wi-Fi
Can't connect to the SFU Wi-Fi? Try the following troubleshooting tips.
The majority of wireless incidents are resovled by (re)installing XpressConnect.
If you continue to experience frequent disconnects or slow wireless service, try the following suggestions to see if connectivity improves.
- Ensure you are using a valid SFU computing ID.
- Ensure all Operating System updates are installed.
- Ensure the latest wireless drivers are installed (MacOS includes drivers as part of the Operating System updates). Drivers make a significant difference to the performance of your wireless connection. Please find the newest available driver for your wireless device from the vendor's website.
- Use devices that support 802.11n on the 5ghz band. See http://www.wi-fi.org/certified-products-advanced-search to determine if a device supports 802.11n on the 5Ghz band.
- Disable any power saving features on the wireless card.
- Ensure you are connecting to the SFUNET-SECURE Network. Check out the setup instructions.
- If after following the above suggestions connectivity has not improved please email email@example.com and provide:
- Your first and last name
- Your SFU computing ID
- Your wireless MAC address
- Your wireless IP address
- Your device type and Operating System version, for example iPhone running iOS 7.0.6, PC laptop running Window 7, etc
- Building and room number where you are experiencing the connectivity issue
- The date and time(s) you are experiencing the connectivity issue
- What is the nature of the connectivity issue
- Are you able to connect to wireless and browse www.sfu.ca
- Is the connection slow
- Does the wireless connection fail intermittently or totally
- Did you note others in the area experiencing the connectivity issue
The following references may be of use for both troubleshooting and general information.