- Get help
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- SFU works toward keeping devices out of landfills
- A journey to improved WiFi
- Expanded gender identity options for students within goSFU
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- Information security
- Anti-Spam (CASL) Compliance
- Data security standard
- Desktop Security
- Identity Protection
- Phishing Scams
- How to stay safe online
- Security hygiene
- Tips for safe computing
- Travelling with technology
- Keeping Your Personal Information Safe During the Holidays
- Don't get caught by a phishing scam
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at servicehub.sfu.ca.
Wireless connectivity (Wi-Fi)
Wi-Fi service at SFU
It is recommended that students, faculty and staff use SFUNET-SECURE, the secure wireless network on campus. You also have access to wireless services at cooperating institutions in Canada, US, Asia and Europe using eduroam.
SFU Wi-Fi security certificate renewal on March 7
To continue to provide stable and secure Wi-Fi at SFU, the WiFi security certificate will be updated on March 7 across all SFU networks and campuses.
This will impact all devices currently configured to the SFUNET-SECURE and eduroam WiFi networks.
What you need to know
- Upon arriving on campus on or after March 7, to access SFU WiFi networks you will be required to update the Wi-Fi security certification for each device you use to connect.
- Your device will prompt youto accept a new SFU Wi-Fi security certificate, or to re-enter your SFU ID and password. Please do so to ensure your Wi-Fi certificate is updated.
- If you have an SFU Managed Device or are using a Windows operating system, your update should be automatic, and no action is required.
- If you are not prompted and not using a managed or Windows device, you will need to perform this action manually. A complete list of instructions based on operating system is available at cloudpath.its.sfu.ca. A manual update can be done at any time before March 7, on or off campus, however Android users will need to update on or after March 7.
Connect to Wi-Fi
Can't connect to the SFU Wi-Fi? Try the following troubleshooting tips.
The majority of wireless incidents are resovled by (re)installing Cloudpath.
If you continue to experience frequent disconnects or slow wireless service, try the following suggestions to see if connectivity improves.
- Ensure you are using a valid SFU computing ID.
- Ensure all Operating System updates are installed.
- Ensure the latest wireless drivers are installed (MacOS includes drivers as part of the Operating System updates). Drivers make a significant difference to the performance of your wireless connection. Please find the newest available driver for your wireless device from the vendor's website.
- Use devices that support at minimum WiFi 5 (802.11ac) on the 5ghz band. See http://www.wi-fi.org/certified-products-advanced-search to determine if you device supports WiFi 5.
- Disable any power saving features on the wireless card.
- Ensure you are connecting to the SFUNET-SECURE Network. Check out the setup instructions.
- If after following the above suggestions connectivity has not improved please email email@example.com and provide:
- Your first and last name
- Your SFU computing ID
- Your wireless MAC address
- Your wireless IP address
- Your device type and Operating System version, for example iPhone running iOS 15.4, PC laptop running Windows 11, etc
- Building and room number where you are experiencing the connectivity issue
- The date and time(s) you are experiencing the connectivity issue
- What is the nature of the connectivity issue
- Are you able to connect to wireless and browse www.sfu.ca
- Is the connection slow
- Does the wireless connection fail intermittently or totally
- Did you note others in the area experiencing the connectivity issue
The following references may be of use for both troubleshooting and general information.