Computing ID FAQsget help

General FAQ (for everyone)

What does my SFU Computing Account allow me to do?

Use your SFU Computing ID that you receive when you become an SFU student or employee to use the University's services including:

Many of these systems can be found on SFU Online Services

 

May I share my personal SFU Computing Account (ID & password) with someone else?

No; your SFU Computing ID and password is assigned specifically to you, and its usage should never be shared with anyone else. Your SFU Computing Account is your responsibility, and if it is discovered that your account has been used by another person, it will be disabled. Ensure that you log out on public computers after you are finished, including those in SFU computing labs. To prevent accidental or deliberate use of your account by others, never leave a computer unattended while you are logged in.

It is expected that you will use SFU's computing resources appropriately, responsibly and ethically. Use of your SFU Computing Account is governed by the University's Policy and Procedure on the Fair Use of Information and Communications Technology (GP-24) .

 

What should I do if I can't log into a particular SFU service?

Try logging into another SFU service (e.g., try SFU Connect). If you succeed, your SFU Computing ID and password are working. If you can't log into any SFU service, phone 778-782-3234 or email itsinfo@sfu.ca

If you can log in to some services, then the problem is likely specific to the particular service you are having trouble accessing. Look in the home page of that service for an email address or phone number to contact.

 

How can I change my SFU Computing password?

Go to SFU Account Management , click on 'Change your SFU Computing Password', and follow the prompts. You may need to wait up to 30 minutes for your new password to take effect across all of SFU's systems before signing in.

 

I received an email asking me to provide my SFU Computing ID and password. Why?

It is important to remember that under no circumstances will SFU ever request our users to provide or confirm their SFU Computing ID and password. If you receive an email asking you to confirm your SFU Computing ID and password, do not reply or click on any links within the message, no matter how official the message appears to be. The best course of action is to simply delete the message.

SFU, like many other universities, has been the subject of a number of "phishing" attacks. Never give your SFU password to anyone, for any reason. Phishing is an attempt to acquire sensitive personal information, such as usernames, passwords and banking information by masquerading as a trustworthy party in an electronic communication. Phishing is typically carried out by email or instant messaging and often directs users to enter details at a website or in a email reply.

You can find more information about phishing here.

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For Students

When and how do new undergraduate students get SFU Computing IDs?

Once you have received your offer of admission from SFU, do the following:

  1. Accept the offer of admission by paying a deposit of $250. 

  2. About 10 weeks before your first semester, you should receive an email message at your non-SFU email address indicating that your SFU Computing ID is ready for you to activate. You should receive this email around mid-June for the Fall semester, mid-October for the Spring semester or mid-February for the Summer semester.

    If you pay your $250 deposit less than 10 weeks before your first semester, you will receive the computing account activation notification message 5-7 business days later.

  3. Once you have received the notification message, have your 9-digit SFU ID# ready, go to the SFU Computing Account Online Activation Form and follow the instructions to activate your SFU Computing ID.

 

When and how do new graduate students get SFU Computing IDs?

The process for new graduate students should generally be similar to that of undergraduate students, but it may vary. It is best to contact your department if you have paid your $250 deposit and there seems to be an undue delay in you receiving the email notification containing your SFU Computing ID activation instructions.

 

Do I get to keep my SFU Computing ID after I leave the University?

Your SFU Computing ID will be converted to an SFU Limited Access ID:

After 1 year from the last time you had registered for courses, you will receive an email notice from IT Services at your '@sfu.ca' address indicating that your account will be changing in 12 weeks (Note: At this point, you will no longer have access to library resources). As you approach the 12 week 'conversion' date, two additional notification messages will be sent to you as reminders.

Please move important email messages from your SFU Connect account to a non-SFU external email account prior to the 12 week 'conversion' date. Instructions on preserving messages from SFU Connect can be found here .

At end of the 12 weeks, your SFU Computing ID will be converted to an SFU Limited Access ID, and you will still be able to access the Student Information System (for Graduate Studies applications, T-slips, and transcripts), but you will no longer have access to SFU email and email forwarding, filespace, and most other of the University's systems.

If you are an SFU Alumnus, you have the option of signing up for the Alumni Email Forwarding Service . Note: Once you have claimed your Alumni Forwarding Address (e.g., kipling@alumni.sfu.ca), you may also use that address and password combination to sign into the Student Information System.

For more alumni priviliges of accessing SFU online systems, check out this infographic.

 

If I'm currently an SFU student, what happens when I also become an SFU employee?

As an active SFU student, you should already have an active SFU Computing ID. You will be able to access the myINFO payroll system once your hiring information has been processed by your department and Human Resources.

 

Where can students get help?

Students can visit the IT Services Help page at http://www.sfu.ca/techhelp or drop by any IT Service Desk at Burnaby, Surrey or Vancouver campuses.

Service Desk locations can be found at

  • Burnaby - room P 9300, WMC 2502, IC Bennett Library 3rd Floor
  • Surrey - Podium Level 3, room 3505
  • Vancouver - room HCC1300

Students can also send an email to its-help@sfu.ca or phone 778-782-4828.

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For Staff & Faculty

When and how do new employees get computing IDs?

  1. After your initial hiring information has been processed by your department and Human Resources, you will receive an email message at your non-SFU email address indicating that your SFU Computing ID is ready for you to activate.

  2. Once you have received the notification message, have your 9-digit SFU ID# ready, go to the SFU Computing Account Online Activation Form and follow the instructions to activate your SFU Computing ID.

 

Do I get to keep my SFU Computing ID after I leave the University?

If you retire from SFU, your SFU Computing ID will be kept active indefinitely without changes.

If you leave SFU, but are not a retiree, your SFU Computing ID will be converted to an SFU Limited Access ID:

  • After 1 year from the termination date of your SFU employment, you will receive an email notice from IT Services at your '@sfu.ca' address indicating that your account will be changing in 4 weeks (Note: At this point, you will no longer have access to library resources). As you approach the 4 week 'conversion' date, an additional notification message will be sent to you as a reminder.

    Please move important email messages from your SFU Connect account to a non-SFU external email account prior to the 4 week 'conversion' date. Instructions on migrating messages from SFU Connect to Gmail can be found here .

  • At end of the 4 weeks, your SFU Computing ID will be converted to an SFU Limited Access ID, and you will still be able to access the myINFO payroll system (to access historical T4 data), but you will no longer have access to SFU email and email forwarding, filespace, library resources, and most other of the University's systems.

 

If I'm currently an SFU employee, what happens when I also become an SFU student?

As an active SFU employee, you should already have an active SFU Computing ID. You will be able to access the Student Information System (SIS) once you have paid your $250 deposit, and it is approximately 10 weeks before your first semester, OR it is 5-7 business days since you have paid your $250 deposit and it is within 10 weeks of your first semester.

 

Where can staff and faculty get help?

Staff and faculty can contact their departmental computer support staff, or the IT Services Front Desk at itsinfo@sfu.ca, by phone at 778-782-3234, or in person at Strand Hall 1001 at SFU Burnaby.

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