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Get Help - Burnaby

If you would like immediate assistance, please call our IT help line at 778-782-4828

Or use this form to report an issue or ask a question (fields marked with * are mandatory)

Tell Us About Yourself:

This will allow us to re-direct your report to the appropriate group in a more timely manner
This Email address will be used to contact you if you are experiencing a problem with your SFU Email account
Please provide your SFU student number (if applicable) to allow us to do a secondary search if needed

I would like help with:

Please give a brief general description of the problem

In order to allow us to help you in a more timely manner, please provide as many details as possible, such as:

  1. the name of the system you are trying to access (e.g., Canvas),
  2. the name of your browser (e.g., Firefox),
  3. your operating system (e.g., Windows 8), and
  4. whether or not you are able to log in to other systems

Requests are monitored between 8am-8pm, Monday to Friday

You should receive a response in 24 business hours

We will do our best to direct your query to the most appropriate support person and get you a response as soon as possible.