Get Help - Surrey

Use this form to report an issue or ask a question (fields marked with * are mandatory)

My Name Is

My SFU Email Address Is

My Phone Number Is

Department (if applicable) This will allow us to re-direct your report to the appropriate group in a more timely manner

External Email (if applicable) This Email address will be used to contact you if you are experiencing a problem with your SFU Email account

SFU Student Number Please provide your SFU student number (if applicable) to allow us to do a secondary search if needed

Subject Please give a brief general description of the problem

Message

In order to allow us to help you in a more timely manner, please provide as many details as possible, such as:

the name of the system you are trying to access (e.g., Canvas),
the name of your browser (e.g., Firefox),
your operating system (e.g., Windows 8), and
whether or not you are able to log in to other systems
A/V Mics or A/V Drive by support requests please provide a room number along with dates

Requests are monitored between 8am-8pm, Monday to Friday

You should receive a response in 24 business hours

We will do our best to direct your query to the most appropriate support person and get you a response as soon as possible.