IT Services Annual Report 2018-19get help

One I.S. Highlights

Research

  • Established the SFU Research Computing Cluster
  • Established the SFU Big Data Cluster
  • Expanded Cedar to:
       - 1,610 servers
       - 60,565 processing cores
  • SFU Data Centre: Received the largest capital incentive in Advanced Education ($525,000) as part of the BC Hydro Power Smart Partner program

 

Education

  • Upgraded audio-visual and technology equipment in learning spaces across SFU’s three campuses:
        - Burnaby        52 spaces
        - Vancouver     9 spaces
        - Surrey           29 spaces
  • Established a Student Advisory Committee to engage and connect with students 
  • Hosted 4,500 Canvas classes with a total of 246,000 Canvas course seats 

 

Community

  • CANHEIT-TECC: Engaged the national community by hosting the largest higher education IT and advanced research computing professionals conference in Canada; certified Silver event by SFU Sustainability
  • Partnership: Strengthened relationships between Enterprise IT, Local IT, and the university community in the fulfillment of our One I.S. vision

 

Digitalization

  • SFU Cloud: Transformed SFU’s IT infrastructure to enable flexibility, agility, security, and disaster recovery
  • Campus Visual Displays: Implemented enterprise digital display solutions in 14 locations across the university
  • Managed End-point Devices:  Improved SFU’s security posture by increasing the number of managed devices to:
        - 4,500 managed Windows devices
        - 1,600 managed MAC devices

 

Administration

  • SFU Mail: “You didn’t just implement email, you made SFU fall in love with IT!”
  • eTRACS: Enhanced and fostered collaboration among academic departments and Faculty Relations
  • Salesforce CRM: Improved student recruitment and retention by offering a personalized experience and 360° perspective
  • SFU Print: Enabled print-anywhere capability; reduced erroneous printing and related CO2 emissions by 3,400 kg since August 2018

 

People

  • 208 Full-Time Enterprise IT staff
  • 154 Full-Time Local IT staff
  • Started the Academic IT Integration Initiative
  • Established a volunteer employee engagement working group
  • Conducted development discussions with every Enterprise IT employee

 

IT by the Numbers

Email

56,300

Active email accounts

840,500/day

Emails received

626,000/day

Emails rejected (due to spam, virus, etc.)

 

 

Budget

6%

of SFU revenue spent on Enterprise and Local IT

5.8%

of revenue spent on IT (Industry average)

$999

Enterprise IT spending per institutional FTE

$971

Enterprise IT spending per institutional FTE (Peer average)

 

Cybersecurity

2.7M/month

CAS-protected application logins

2.5M/day

Cyberattacks blocked

17,000/month

SFU systems scanned for security vulnerabilities

304

Users enrolled in MFA

 

 

Software

11

End-user enterprise software license agreements

 

 

Service Desk

4,500/month

Service requests

52,000

Service requests resolved

85%

Service request satisfaction rating

 

Infrastructure

1.5M/day

Device authenticaitons

60,000/day

Unique end-user devices connected

35,000

Peak concurrent wireless devices

1.5TB/day

Internet traffic

302TB/day

CANARIE traffic (Research)

 

 

Projects

34

Active projects

$11M

Spent on projects (monetary and asset consumption)

 

 

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Related Information:

Annual Plan 2019-20