Desktop Client Setup

Many desktop clients support both IMAP and POP protocols, so it's best decide first which type would be best for your needs. This documentation provides instructions on how to set up Apple Mail, Mozilla Thunderbird and Windows Live Mail desktop clients.

Please note that IMAP/POP desktop clients are not officially supported by SFU, and that the SFU Connect web client is the only officially supported client. Additionally, as of March 2015, users wanting to access mail via the POP protocol will have to request that the protocol is enabled for their account.

Mozilla Thunderbird

Add Account: Windows & Mac

Thunderbird is an open-source email client available for download at getthunderbird.com. It offers support for IMAP and POP protocols. While the interfaces may look slightly different, the steps to set up Thunderbird for both Windows and Mac OS are generally similar. 

Windows

Mac

  • Navigate to File > New > Existing Mail Account...

Windows

Mac

  • Enter your name, SFU email address and password, and click Continue.

Windows

Mac

  • Thunderbird will attempt to look for mail server configurations. Click Manual Config.

Windows

Mac

  • Ensure that you have entered the following information:
    • Username = computingid (e.g., demo1)
    • Incoming Server = imap.sfu.ca
    • IMAP is selected in from the drop down menu, port 993
    • SSL/TLS is selected from the drop down menu
    • Outgoing Server = mailgate.sfu.ca , SMTP port 465
    • SSL/TLS is selected from the second drop down menu.
  • Click Re-test. Thunderbird may take a moment to perform a test on the server configuration changes.
  • Once Thunderbird has completed the test, the Done button will be clickable.

Windows

Mac

  • Click Done. Once created, the account will appear on the left panel in Thunderbird. Your mail account setup is now complete.

Windows

Mac

Note that it may take several minutes to synchronize mail data depending on the number of messages you have in your inbox.