Desktop Client Setup

Many desktop clients support both IMAP and POP protocols, so it's best decide first which type would be best for your needs. This documentation provides instructions on how to set up Apple Mail, Mozilla Thunderbird and Windows Live Mail desktop clients.

Please note that IMAP/POP desktop clients are not officially supported by SFU, and that the SFU Connect web client is the only officially supported client. Additionally, as of March 2015, users wanting to access mail via the POP protocol will have to request that the protocol is enabled for their account.

Windows Live Mail

Windows Live Mail is a free downloadable email client available for Windows 7 users. It offers support for POP and IMAP protocols.

Add Account

  • Click on Start > All Programs > Windows Live Mail
  • Click on the file icon located on the upper left hand corner of the screen.
  • Click Options > Email Accounts ...
  • Click Add
  • Select Email Accounts then click Next
  • In the following text box type in:
    • Email Address: yourUserName@sfu.ca (ex. icat01@sfu.ca)
    • Password: SFU login password
    • Check Remember this Password
    • Display name for your sent messages: the senders name that appears in the sent email within the recipient's inbox. 
    • Check Manually Configure Server Settings
  • Click Next
  • In the following text box or drop down menu type in or select:
    • Incoming Server Information
      • Server Type: IMAP
      • Server Address: imap.sfu.ca
      • Port: 993
      • Check Requires a secure connection (SSL)
      • Athenticate using: Clear text
      • Logon user name: yourUserName (ex. icat01)
    • Outgoing Server Information
      • Server address: mailgate.sfu.ca
      • port: 465
      • Check Requires a secure connection (SSL)
  • Click Next
  • Click Finish
  • Your SFU connect account should now be accessible through Windows Live Mail. To view mail, click on your account in the left hand side bar.