Managed Windows Serviceget help

SFU IT Services provides Device management services to various departments and faculties. Managed devices provide a standard operating system and ensure the device is secure, connected to enterprise resources, software license compliant and regular maintenance.

What is Managed Windows at SFU?

Managed Windows uses an industry standard management framework for the Windows systems. It is derived from Microsoft Endpoint Manager (MEM, previously known as SCCM) but customized to be seamlessly integrated with SFU’s current systems and branding.

SFU Managed Windows supports a federated approach, allowing all departments at the University to have relative autonomy, while gaining access to most University IT resources (software, licensing, security, deployment, encryption, etc.). Common policy is set for everyone, but any unit can override these settings to accommodate local IT needs. Managed Windows is designed for use in all departments, University-wide, not just IT Services!


  • Quick start-up and log-in times (software maintenance is not performed at start-up).
  • Increased security and reliability versus previous management schemes.
  • Industry standard security updates and documentation supplied by the operating system publisher, Microsoft.
  • Extensive library of over 200 software packages.
  • Security policy, anti-virus, single sign-on, and drive encryption.
  • Seamless integration between purchasing and deployment processes.
  • Self-service capability for software installation, and requisition.
  • Rapid distribution of new devices with little administrative restrictions.
  • End-users are able to self-enroll devices (coming soon!).
  • Allows for automation to save administration time and promote consistency.
  • Utilization of existing technologies common to multiple IT departments at SFU to reduce the amount of retraining and redundant effort.
  • Faster onboarding of new units into SFU’s IT practices.

Managed Windows Technologies

  • Microsoft Active Directory
  • Windows group policy and group policy preferences
  • Windows Deployment Services (WDS) for OS deployment
  • Microsoft Endpoint Manager
  • ManageEngine Path Connect Pro for automatic 3rd party application updates (Chrome, Acrobat etc.)


Get MEM Help

  • ask questions
  • request access to official documentation on Confluence
  • request training and onboarding.

Who is using Managed Windows?

  • Most administrative staff (supported by ITDS)
  • Library and DCF computer labs on all SFU campuses
  • Over 35 units and growing
  • Approximately 4500 Windows PC devices on campus
  • And more every day!