Managed Macs

October 23, 2019

Mac OS X 10.15 "Catalina" is pending.

The up-and-coming release of Mac OS 10.15 will bring many new features and challenges. A hardened security subsystem and the lack of support for 32-bit applications means that much testing is underway by your friendly managed Mac administrators.


At this time Mac OS 10.15 is not supported at SFU. Please avoid updating any given system to the new release until further notice.

 

How do I know if my apps are 64-bit native?

Your Mac's system profiler is capable of telling you what apps are not up to snuff. Here's how to run a report:

Under the Apple menu, choose, "About this Mac". Then click "System Report..."

 

Scroll down the list of available reports, in Mac OS 10.14 and higher, you'll see the report for "Legacy Software". If your most mission-critical software isn't 64-bit native yet, you're going to want to hold off on upgrading to Mac OS 10.15:

 

On other Mac OS versions, other utilities are available to run this report. Try running "Go64" to see if your software needs attention.

Your friendly Mac admins at SFU are working hard to ensure a secure and reliable computing environment. Thanks for your patience while we get our catalog of over 120 individual applications up to date.

 

Mac OS X 10.14 "Mojave".

Apple's new OS 10.14 is fully supported at the University. The following SFU core services work perfectly fine:

  • SFU Mail via Apple's native collaboration apps (Mail, Calendar, Contacts, Notes)
  • SFU Vault
  • Office 2016
  • OWA (via https://mail.sfu.ca)
  • Managed Mac services
  • Active Directory
  • Printing to SFU_Print

As ever, take into consideration your computing environment, peripherals, drivers etc. When in doubt, check with the manufacturer for compatibility for your printers, scanners, cameras etc!

Mac OS X 10.13 "High Sierra" fully-supported.

The recent acquisition of the JAMF management suite has led to huge gains in managing Apple's latest operating systems.

Slow progress is being made in lab and staff units to upgrade Macs to Mac OS 10.13 under what we have dubbed, "Managed Mac version 4" (MMV4).

Labs in Surrey and Vancouver are using the new configurartion management tools with great success and more units in Burnaby have been selected for onboarding. Expect to hear more soon!

 

Managed Mac OS backup software

Your friends in IT Services have included backup software on all administrative staff Macs. More info here.

iMac Pro devices

The iMac Pro absolutely requires Mac OS 10.13+ and e-installing an older OS is not a good idea. Consider havingthem managed via JAMF

QUESTIONS?

Please feel free to contact us about any of the above info!

mac-help@sfu.ca

About

IT Services provides a managed desktop service for over 5300 desktop (and laptop) clients. Out of these, 1560 clients are managed Mac OS computers.

The managed Mac service is an effort to build a better user experience for SFU Mac users. Our team continues to develop standardized tools and practices to better support the University's Mac community. Having a managed Mac does not preclude ownership nor administration.  

The main goal is to allow you to perform your work, and leave the computer maintenance up to us.

In developing these strategies, we aim to deliver services that are flexible and intuitive, without sacrificing reliability.

Managed Mac provides easy solutions for:

  • Security
  • Shared Resources
  • Authoritative software installs
  • Documentation
  • Backup
  • Tech Help
  • Procurement