Getting Help

Mac Desktop Support

If you are an SFU Staff of Faculty member with a Managed Mac, please use one of the following Help portals below:

Click Button to Log a Support Call

Vancouver Desktop Support Portal
Burnaby Desktop Support Portal
Surrey Desktop Support Portal

General Inquiries

For all other matters, please email mac-help@sfu.ca.

Technical Documentation

For the latest technical documentation, check out the Managed Mac wiki on Confluence (authorized access only).

Development Team

Whatever the challenge, the Managed Macs team is here to help. To learn more about the project, for an onboarding session or to find out how you can contribute, please contact your local IT Services administrator.


Geoff Brown, CaRS – Surrey Campus (Project Manager)

Brian Langdeau, CaRS – Burnaby Campus

Grant Dimock, CaRS – Burnaby Campus

James Peltier, RCG – Burnaby Campus

Derek Warren, RCG – Burnaby Campus

Jeff Bryer, ITI – Burnaby Campus