The are four major components to the overall scope of the project. Below is a 100-foot view of how we do what we do...
The keystone to the Managed Macs project lies in the integration of a long overlooked facility. For many years now, Windows users around the University have enjoyed the ability to access their own workstations and other network resources by simply using ONE login and password: an SFU Email Account.
To get Mac users on the same page, we need them to join the Windows based service, Active Directory. This simple change offers some staggering benefits: Single Sign-On, Enhanced Security, Administrative Simplicity, and Mobility. Rather than an administrator having to provision a Macintosh user account on each and every computer under their purview, joining the computer to a campus--wide directory service provides a means of authenticating a user from a central source.
Software Maintenance (Munki Server)
Software maintenance represents a generous part of the day for many administrators. Many times, routine system maintenance becomes the prelude to addressing an actual technological problem, resulting in more downtime, and unanticipated or inconsistent results.
Likewise, many users also find it difficult to find the time to keep their systems and software up to date. Having to stop in the middle of your workday to update the many various applications you use on a daily basis is not something most of us can find the time to do regularly.
To address this situation, IT Services has developed a software subscription and maintenance facility called Munki that can offer SFU users a simple and effective means of ensuring their systems are up to date.
Updates to installed applications, as well as core Apple System Updates themselves, can now be scheduled and installed at the user's convenience. Requesting software not already included is often as simple as making a support request.
For a long time, IT support for the Macintosh platform has remained a hand-to-mouth operation. Lack of resources and IT infrastructure for the Apple platform left many administrators with few options to provide users, but times have changed…
Macs for both personal and enterprise use have never been more popular, and along with this growth, more sophisticated tools and techniques have emerged that have given the platform enormous potential for expansion and unprecedented flexibility.
These incredible developments have allowed the Managed Macs project to supply better support than ever before. In addition to traditional support channels, technologies such as: Remote Assistance, Internet Chat and Live Help are now real parts of how we can deliver support to users, whether they are across the hall, or across the city.