Frequently Asked Questionsget help

For additonal questions not covered in this FAQ, please conact IT Service Desk at 778-782-4828

Who is target audience of this program?

Clients with normal computing needs is the target audience of this program. Clients with specialized computing needs may find the product offerings from this program may not meet their teaching, research, technical, or functional job responsibilities.

When does the 2-day delivery time start?

The 2-day delivery time starts the business day morning following when a PO is issued by Procurement.

What is the maximum order size for 2-day delivery?

Orders greater than 2 units of a product may not qualify for 2-day fulfillment.

Can I purchase other products, such as an iPad, through the Unified hardware Procurement program?

To ensure reliable service response levels, only pre-selected standard products are available from this program at the moment. IT Services will regularly review and update product offerings as technology evolves.

Can researchers purchase items through this program using research funds?

Researchers can use with research funds to purchase any items available through this program, but PR need to be sent to Research Accounting before it is sent to Purchasing. The 2-day delivery guarantee starts the morning after a PO is issued.

Who owns products purchased through this program? Can personal purchases be made through this program?

At present, this program is intended for clients who have normal computing needs for their teaching, research, technical, or functional job responsibilities. Purchases made with University administered funds remain the property of the purchasing department in Simon Fraser University.

For personal purchases, clients may wish to consider discounted programs such as Dell's Member Purchase Program or Apple's Educational Pricing and Discount program.

Is warranty included with the products? Why is the program pricing different from retail pricing?

Reliable business-grade equipment with three-year warranties are offered in this program. This is why program pricing is different from retail pricing.