User Guide - oldget help

Bria CCS User Guide

Using Bria CCS from SFU

To use Bria CCS from any SFU campus, first connect your computer to the network. For example, if your computer is using the SFUNET wireless network, open a web browser and log in before launching Bria CCS. If you can access e-mail and the web but Bria CCS is still behaving unusually (e.g., a registration error or one-way audio in calls), your personal firewall might be blocking your Bria CCS connection. Calls across campus or between campuses are generally as clear as any SFU phone to SFU phone call. All features are available regardless of where you are using Bria CCS; see below for examples of how to make and receive calls, features, and further information.

Using Bria CCS from home

If you have a home Internet connection such as Shaw or TELUS High Speed, you can also use Bria CCS from home. When connected to your home network, you should be able to use all features of Bria CCS as if you were still at SFU. For example, you can dial a five digit SFU extension or a make a local call to a Vancouver phone number as described below.

If you can access e-mail and the web but Bria CCS is still behaving unusually (e.g., a registration error or one-way audio in calls), your personal firewall or home router might be blocking your Bria CCS connection. Check that outgoing UDP connections are allowed, especially to port 5060. Most home networks provide an IP address to your computer via DHCP and use Network Address Translation (NAT) so the IP address you use on the inside is not the same as the IP address on the outside.

If audio quality is poor, it may be due to the network between your computer and SFU. If you are using wireless, make sure you are connected to your wireless network not your neighbour's, or try using a wired connection instead. You may find it helpful to contact technical support for your home Internet provider.

Because network traffic and speeds vary, the quality of a Bria CCS call can also vary. It may range from sounding like a typical phone call, to one that is like a cell phone call. If the network is congested, the quality of call may even be worse. It might help to wait for some time to call when the network is not congested. The availability and quality of service is not assured, so please be prepared.

Using Bria CCS while travelling

If you have access to the network, you can also use Bria CCS while travelling. First follow the instructions to connect to the network in your hotel room, conference centre, airport, etc. You should then be able to use all features of Bria CCS as if you were still at SFU. For example, you can dial a five digit SFU extension or a make a local call to a Vancouver phone number as described below.

If you can access e-mail and the web but Bria CCS is still behaving unusually (e.g., a registration error or one-way audio in calls), your personal firewall or the local network firewall might be blocking your Bria CCS connection. If audio quality is poor, it may be due to the network between your computer and SFU.

Networks vary widely from place to place. You may require an IP address to be assigned to use some networks, while other networks will automatically provide an IP address via DHCP. Many networks are configured with Network Address Translation (NAT) so the IP address you use on the inside is not the same as the IP address on the outside. Some networks allow Bria CCS users an open connection to the Internet by providing an unhindered connection; on other networks, computers may be behind a firewall. Some firewalls may be configured to allow Session Initiation Protocol (one of the network protocols used by Bria CCS) while other firewalls are configured to block SIP. When SIP is blocked, Bria CCS will not work. It may help to talk to the hotel front desk or network administrator to allow outgoing connections to UDP port 5060 to pass through the firewall.

Because network traffic and speeds vary, the quality of a Bria CCS call also varies depending on location. It may range from sounding like a typical phone call, to one that is like a cell phone call. If the network is congested, the quality of call may even be worse. It might help to wait for some time to call when the network is not congested. The availability and quality of service is not assured, so please be prepared.

Making and receiving calls

To make a call from Bria CCS, dial the number and click on the CALL button. The same dialling rules apply as from any other SFU phone for example, you may dial

  • A five digit SFU extension.
  • 9 for an outside line, followed by a local area code and phone number (Vancouver local dialling area).
  • 911 or 9911 to be forwarded to SFU's emergency number (24500).

If your account has long distance activated, you may also dial

  • 9 for an outside line, then 1 followed by the Canada/USA area code and phone number.
  • 9 for an outside line, then 011 followed by the international country code, area code, and phone number.
  • To make a call to another SIP phone, dial their URI and click on the CALL  button. For example, dial someone@mit.edu for MIT's SIP.edu service.
  • To answer an incoming call, click on the speaker-icon button (Windows) or Audio button (Mac). Your phone number is +1-778-782-2xxx where the last five digits are your Bria CCS extension. For example, you may be reached at
  • Your five digit extension 22xxx from within SFU.
  • Your local phone number 778-782-2xxx from the Vancouver local dialling area.
  • Your long distance phone number 1-778-782-2xxx from Canada and the USA.
  • Your international phone number +1-778-782-2xxx from abroad.
  • Your SIP phone number 22xxx@sfu.ca from another SIP phone.

Features

Call quality

If you hear an echo during a call, most likely the person on the other end is not using a headset. Sound coming out of their speaker goes back into the microphone, resulting in an echo. We recommend both parties use computer headsets to minimize or eliminate echo. Some computer headsets have two connectors, one for the microphone and one for the speakers; some headsets connect via USB. If you are using a headset but are still having call quality problems, it may be due to a poor network between your computer and SFU. You should also try closing other software running on your computer.

To change your device settings, for example to select your headset or make your speakers ring instead of your headset, right click on Bria CCS and select Options > General > Devices. If you are not able to use a headset, try a quiet location, enable acoustic echo cancellation in the device settings, and turn the volume of your speakers down.

Call waiting

Bria  CCS supports multiple incoming phone lines, much like call waiting on a PSTN telephone. If you are in the middle of a call and a second call comes in, the second party will not receive a busy signal.

Conference calls

To add another participant to an active call (up to a maximum of five parties), click the CONF button on the dialpad and dial a new number.

Video calls

Bria  CCS supports video calls to Bria CCS and other compatible phones. First check that your video camera is installed and working properly. During a call, open the video window by clicking the left arrow on the left side of Bria CCS, then click the Start button to start streaming video. The video window can be detached and resized for a larger picture. If possible, adjust the lighting or choose a seat where your face is well-lit and the camera is not pointing towards a window or other light source. We recommend you position your camera and video window close to each other so that it appears you are making eye contact with the remote party. If the video is choppy, try closing other software running on your computer. If video quality is still poor, it may be due to the network between your computer and SFU.

Voicemail

If you are not online or you ignore an incoming call, the caller will be directed to voicemail and a copy of the voicemail will be e-mailled to you. A voicemail icon will appear in the Bria CCS display when you have voicemail in your voicemailbox. To manage your voicemailbox, click on the voicemail icon in the Bria CCS display or dial 83 and click on the green phone button.

Further information

Licence

Each Bria CCS licence is valid only for one person on one computer. You will need to purchase multiple licenses to install Bria CCS on multiple computers or or device or mobile device.

Ports

Bria  CCS uses UDP port 5060 for registration and call control; if outgoing connections on this port are blocked by the network then registration will fail. Bria CCS will automatically try to find open UDP ports for audio and video.

Support

If you need more information on Bria CCS or wish to report a problem, e-mail help@sfu.ca or phone 778-782-3230 (or 23230 from on campus).