Get Help

Have you explored our How-To Guides?

If you need help with SFU Print, please refer to the following resources: 

SFU Print Support

For issues or inquiries relating to MFD issues, adding or moving MFDs, ordering accessories, key fob or papercut issues, please contact IT Service Desk via webform or at one of the following numbers: 

  • Burnaby: 778-782-4828
  • Vancouver: 778-782-5030
  • Surrey: 778-782-7490

Billing Inquiries

For inquiries about MFD billing, please contact Document Solutions: 

Service Hours: M-F, 9:00AM - 4:30PM
778-782-4160
docsol@sfu.ca

Contacting Ricoh Canada

If you wish to contact Ricoh directly, please call 1-800-267-9469 Option 1 and Ricoh will be able to assist you. 

Contacting Konica-Minolta

For problems with existing Konica-Minolta devices, please continue calling the number labelled on the KM machines.