PaperCut is the account-based cost recovery print management system used in the IT Services student computer labs across all SFU campuses. Student printing is structured to cover the costs of paper, toner, printer leasing and maintenance. All students, faculty and staff with a balance in their ‘cash’ funds can print to the student computer labs.
Passwords are limited to 16 characters when adding credit using a cash loader, and passwords cannot contain the following characters < > & " '
NOTE: Duplex is the default printing format in the computer labs.
Where is printing available?
Printing is available at the Burnaby, Surrey, and Vancouver campuses in the following locations:
Print kiosks are set up in each room and clearly identified.
Note:
Dining Hall printing is supported by Residence Dining Hall Services. Students who wish to use the Dining Hall printer must be registered in the SFU Meal Plan.
Contact Dining Hall Manager to register in the meal plan and be added to the access control list for the printer, i.e. meal-plan-student-list.
How do I use the new print service?
Printing requires funds in your 'Cash' account. Sign in to SFU Managed Print Service to check the balance of your account.
Please note: Web print function is unavailable at this time.
Select File > Print and choose monochrome or colour print queue. Note: Duplex is the default print setting.
Burnaby Campus
Surrey Campus
Vancouver Campus
Where and how do I add money to my PaperCut account?
NOTE: Problems with credit card payments can only be resolved by contacting your credit card company. IT Services has no control over Moneris business processes.
A shortcut on the student computer lab desktop will load the student printing FAQ.
Cash loaders are available in:
Cost of printing in IT Services student computer labs:
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Note: Passwords are limited to 16 characters when adding credit using a cash loader, and passwords cannot contain the following characters < > & " ' Funds added to a printing account cannot be withdrawn afterwards; refunds are not issued. Remaining Cash balances can be transferred to another person on campus. Temporary accounts issued by the Library have access to Papercut printing system. |
Setup wireless printing for Mac, Windows 7, Windows 8, and Windows 10.
Note: Printers are already installed on the IT Services lab and Library computers. These instructions are for laptops, notebooks, and notepads only.
Note: Dining Hall printer and computer lab printer can both be installed on laptop or notebook. Dining Hall printing funds cannot be used for lab printing.
Students must be enrolled in SFU Meal Plan and a registered member of the 'meal-plan-student-list' to access Dining Hall printing. Contact the Dining Hall Manager for enrollment in the SFU Meal Plan.
Note: The Mac will ask you to enter your username and password for the printer and to "Remember this password in my keychain". Use your SFU credentials and not the computer account. The message "Holding for Authentication" will be displayed if the local computer account is stored/used.
Edit the OSX Keychain and modify the entry associated with the printer.
Where can I print?
Burnaby Campus:
Surrey Campus:
Vancouver Campus:
Where do I get help with printing?
Help for printing can be found at these locations:
Burnaby Campus
Surrey Campus
Vancouver Campus
Dining Hall Printing
Students need to contact the Dining Hall Manager for enrollment in the SFU Meal Plan.
After Hours Help
For Help after hours submit a ticket. Please include the room number and printer, and the error message in the description.
Why does my printing account show I have money but I cannot print?
Printing balances shown on the Print Release Station reflect a combined total consisting of:
Print release stations/kiosks only recognize 'Cash' accounts and will not print jobs if there are insufficient funds in the Cash account. Dining Hall FM funds can only be used on the Dining Hall printing.
What is the printing refund policy?
Papercut is smart enough to know when a print job has successfully printed and will automatically refund any pages that it could not print or were not actually printed.
Refunds will only be provided on the following basis:
Refunds will not be provided for:
How to request a refund:
Funds will remain in the printing account for one year after graduation after which the print account will be deleted. (Funds in default and Dining Hall account will not be refunded or transferable.)
How do I transfer funds from my printing account?
To transfer funds sign in to your Papercut account and select the Transfers link from the left navigation menu. (or go directly to https://papercut.mps.sfu.ca:9192).
How do FIC students print using Papercut?
FIC students can print using Papercut system as long as they have activated their SFU Computing ID and have sufficient funds in their Cash accounts.
Dining Hall Printing Information
If you have a Dining Hall Meal Plan you are alotted 20 pages of printing per day only on the Dining Hall Printer. Students must participate in a meal plan to use the Dining Hall printers.
Printing from other printers on campus requires cash in your Cash Printing account.
Students can print direct to Dining Hall printer. There is no print release terminal at Dining Hall printer.
Refer to 'How do I install client and print from my laptop or notebook?'
Note: Dining Hall printer and computer lab printer can both be installed on laptop or notebook. Dining Hall printing funds cannot be used for lab printing.
Students must be enrolled in SFU Meal Plan and a registered member of the 'meal-plan-student-list' to access Dining Hall printing. Contact the Dining Hall Manager for enrollment in the SFU Meal Plan.