SFU MPS New MFD Process

  1. SFU End-user determines a new MFD is required.
  2. SFU End-user contacts Document Solutions to discuss what is needed.
  3. An available model and price is determined by the Department, Document Solutions and Konica Minolta and an agreement is reached with respect to the ownership of the device at the end of the KM MPS contract July 1, 2018.  *all future MFDs to retain the same cost per click charges as the rest of fleet*
  4. Document Solutions orders device via standing PO with KM and completes the New Device/Accessory Order Form for Konica Minolta.  Form is sent to: opsassets at bt.konicaminolta.ca
  5. Konica Minolta receives order form from Document Solutions, confirms order, estimates ship date.
  6. Konica Minolta assigns OPS number and sticker to new MFD.
  7. Konica Minolta emails mps-network@sfu.ca with OPS Number and copy of form
  8. Client and Research Services requests IP, Hostname, CNAME (if desired) from Network Services
  9. Client and Research Services emails the IP address information to Konica Minolta, (which will forward to appropriate KM personnel), Document Solutions, SFU End-user IT Contact
  10. Document Solutions sets up billing with Accounts Payable, updates MPS inventory database, and sets a follow-up date to ensure correct and complete installation of MFD.
  11. Konica Minolta arranges delivery (and installation) with SFU End-user IT Contact upon receipt of email from Client and Research Services
  12. Konica Minolta installs and configures and tests MFD.
  13. KM tech and IT contact test printing.  Driver installation for users to be done by the normal desktop support staff for the area.
  14. KM confirms via internal process that the SNMP server sfu-km.its.sfu.ca can contact and monitor the device, if not mps-network and site IT contact need to be notified.
  15. Konica Minolta confirms delivery is completed with Document Solutions
  16. Document Solutions pays Konica Minolta for new hardware
  17. Konica Minolta bills for click charges, and Document Solutions checks accuracy and assigns to correct SFU Account.
  18. MFD is now in service.  KM delivers toner and service as needed, usually automatically when device reports need.  End user can request service by Contacting Konica Minolta .