Skillful Engagement

Don't Engage the Public... Before You've Answered These Six Questions

Public participation is increasingly becoming the norm for government decision-making. More engagement, however, doesn’t necessarily translate into higher satisfaction with the process and outcomes among communities and decision-makers. Oftentimes, this is because their needs and expectations are not aligned or communicated well enough.

This interactive workshop will provide an opportunity for participants to explore key characteristics of highly effective public engagement, such as engaging diverse audiences, creating conditions for informed judgement, and using dialogue to bridge differences in perspectives.

Using case studies, scenario exercises, and industry best practices, the session will provide an opportunity to road-test six strategic questions that can help increase the effectiveness of engagement initiatives and meet the expectations of sponsors and participants:

  1. What is the engagement question?
  2. What are you trying to achieve and what will make the engagement meaningful to the public?
  3. How will your decisions affect communities?
  4. What level of engagement are you promising the public?
  5. Who does your engagement initiative need to reach?
  6. How are you planning to follow through?

This event is co-sponsored by SFU Continuing Studies, SFU Public Square and SFU's Morris J. Wosk Centre for Dialogue as part of the Skillful Engagement Series partnership.

Skillful Engagement is a community of practice for engagement practitioners. The series showcases innovative projects and speakers, provides a forum to share knowledge and challenges, and acts as a catalyst to inspire and support the growing engagement sector. This work reflects a shared understanding that improved engagement of communities, organizations and stakeholders leads to better decisions and stronger, more resilient outcomes.



Mon, 23 Apr 2018 | 2:00 - 5:00 PM



Morris J Wosk Centre for Dialogue

580 West Hastings Street,
Room 320 


Project Manager 
SFU Morris J. Wosk Centre for Dialogue

Program Director
SFU Morris J. Wosk Centre for Dialogue