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Campus services

SFU staff have been working non-stop to prepare for our community’s return to campus. Information services, campus safety, parking, food, bookstores and other services are essential to SFU’s day-to-day operations and help make the university a great place to learn, study and work. See our list of services below to find out what to expect prior to your return to campus.

Bookstore & Spirit Shop

ACCESS: IN-PERSON AND ONLINE

Bookstore

  • The SFU Bookstore will continue to offer digital delivery of textbooks through their comprehensive online portal on their website where students can browse and find the texts that instructors have carefully chosen for their courses.
  • The SFU Bookstore has again opened its physical location on the Burnaby Campus.

Spirit Shop

  • The SFU Spirit Shop is also available online to ship SFU spirit wear, gifts and locally made products anywhere in the world with free shipping in Canada for purchases over $50.
  • The Spirit Shop has again opened its physical location on the Burnaby Campus.

For hours of operation along with other information, please visit: Bookstore and Spirit Shop

Campus Public Safety

ACCESS: PHONE

Emergency Contact Information

  • For an Emergency on campus, dial 911.
  • Urgent assistance is available 24/7 at each of our campuses – Call 778-782-4500
  • Fire and emergency safety routes will be posted in all classrooms and buildings. Please familiarize yourself with emergency exits and procedures so you’ll know what to do in case of emergency.
  • For more information visit: Campus Safety and Security

Safe Walk

A reminder that Safe Walk will continue to be available to students, staff and faculty.

  • The Safe Walk Program provides SFU community members with a Campus Security escort to support safe travel on campus 24/7.
  • To request a Safe Walk escort: Call the Campus Security non-emergency line: 778-782-7991
  • You can request a Safe Walk to anywhere on SFU property.
  • Burnaby campus: Request a Safe Walk to anywhere on campus
  • Surrey campus: Request an escort to nearby transit stops
  • Vancouver campus: Safe Walk is offered in a two-block radius, to the nearest bus stop, or between buildings until 10:30 p.m. Note that 611 Alexander has a taxi-voucher Safe Walk program run by the Contemporary Arts Technologist. Vouchers can be obtained at their office near the main doors
  •  For more information, visit: Safe Walk

First Aid

  • For minor injuries, call Campus Security, or if an injured person can walk, proceed to the nearest first aid facility located at all three campuses.

Campus Safety Guides

  • There are a number of helpful Campus public Safety guides covering a number of topics such as: wildlife, controlled substances, harassment, scams and fraud, theft prevention and students in distress guides. For more information visit: Safety Guides

SRS Access Control Services (for keys, cards and fobs)

  • Access Control is now open in-person for staff, faculty and students without an appointment. 
  • For more information visit: Keys, Cards and Fobs

Computer Labs

ACCESS: IN-PERSON AND ONLINE

Online

Off-campus access to lab computers

In-person

WMC 2502:
Open Monday - Friday, 8 a.m.-8 p.m.

For more information regarding access to in-person computer labs, including up-to-date hours of operation, see our hours.

For more information on the IT Services website visit: Computer Labs

Food

ACCESS: IN-PERSON AND TAKEOUT

Burnaby

SFU Food is here to provide you with healthy, local and fresh options across Burnaby Mountain.

  • 24/7 dining hall services will again be available for the start of the fall semester.
  • For a comprehensive list of all available dining options and hours of operation on Burnaby Mountain, including UniverCity, see our Fall 2021 dining hall updates

Vancouver

Nemesis Coffee Gastown:
Open Thursday - Sunday, 8 a.m.-3 p.m.

For more information, including hours and dining plan options visit: SFU Food

IT Service Desk

ACCESS: PHONE AND EMAIL

ITS’ Service desk will be ramped up and fully staffed to assist student, staff and faculty. For more details visit: Get Help

Student and Faculty support

ITS is working to support students and faculty for return to campus through:

  • Improved WiFi across all campuses (including guest WiFi).
  • Introducing support for lecture recordings in more classrooms
  • Expanding licenses for Zoom to support more large classes. 

For more details, visit: IT Services

Library

ACCESS: IN-PERSON AND ONLINE

Online

Access collections (course reserves, ebooks and articles)

Attend virtual workshops

Get help with research or writing through email, online chat, or virtual appointments

In-person

Bennett Library (Burnaby), Fraser Library (Surrey) and Belzberg Library (Vancouver) are open regular hours. 

Visit their website to learn about all available Library services. 

Meetings, Events and Conference Services

ACCESS: LIMITED IN-PERSON

Meeting, Event, and Conference Services are available to serve both virtual (including 3D virtual spaces, Zoom webinars, and digital conferences) and in-person needs, both indoor and outdoor, for the SFU community.

For more information, please visit: Meetings, Events and Conference Services

Parking & Sustainable Mobility

ACCESS: ONLINE AND PHONE

Parking

  • Parking & Sustainable Mobility Services have just announced a new, more user-friendly parking system with options for the fall 2021 term, including a new 10-day FlexPass parking option for commuters visiting campus two to three times per week, but do not wish to purchase a monthly or term permit.
    • Hourly and daily parking can be purchased digitally via Honk Contactless Parking through your web browser or through the Honk parking app.
    • This new system uses license plate recognition software that eliminates the need for paper or sticker parking passes or permits.
    • Permits for students, staff and faculty, as well as external staff, will now be issued digitally through the parking website.
    • Parking pay stations that issue paper tickets are currently still available for hourly or daily parking, but won’t accept cash or coins.
  • Additional parking along the South Campus Rd will also be available for those driving to Burnaby campus.
  • At the Surrey campus, there will be a designated parking area for the SFU permit holders to use on P3 of the Central City Mall parkade.

Sustainable Mobility

  • Shuttle service on the Burnaby campus will again be operating to serve you on Sept 1, 2021.
  • Evo, Modo, Lyft and Uber will all be available on the Burnaby campus, as will places to lock up your bike including our new bike cage. Please contact Parking and Sustainable Mobility to register for access to the bike cage.

For more information and to register for parking, please visit: Parking

Transit

ACCESS: IN-PERSON

Translink has announced its capacity and route plans for fall 2021. For more information please visit: Service Changes

  • Please note: As of August 25, masks are again mandatory on all public transportation.

Wayfinding on Campus

ACCESS: ONLINE

SFU Snap

  • Created by students, for students, SFU Snap app provides students with the information they need to easily plan their campus experience.
    • Access personalized information including course schedules, exams and upcoming Canvas assignments plus your library record.
    • Also find room locations, consult transit schedules and explore campus services like dining and parking.
    • The Snap App is available to download for free on the App Store

Room Finder

  • For room finding on a desktop, check out Room Finder.

Universal Washrooms

  • SFU Snap and Room Finder allows users to see the locations of washrooms across SFU’s three campuses as well as filter results to search specifically for accessible and inclusive washrooms. 
  • Fore more information, visit: Washroom Search

Recreation Services

ACCESS: LIMITED IN-PERSON

The fitness centre and pool are currently open to active students, staff and faculty.

Document Solutions

ACCESS: IN-PERSON AND ONLINE

In-person Document Solutions services on the Burnaby campus are now available along with online services to meet the print and digital needs of the community including decals, signage, posters, design support and more.

For more information please visit: Document Solutions

Facilities Services

ACCESS: IN-PERSON

Construction/Renovation work in certain areas on campuses will continue into the fall. For more information please visit: Facilities Services 

Ventilation

  • SFU Facilities Services is ensuring that building ventilation (HVAC) systems (including classrooms and learning areas) are operating and maintained in accordance with WorkSafeBC requirements and relevant ASHRAE Standards for indoor air quality.
  • SFU has adopted all best practice recommendations from ASHRAE including maximizing outdoor air flow and using hospital grade ventilation filters. 
  • All classroom and learning areas’ air systems are flushed at the beginning of each day to ensure each area is ready for use. To learn more about ventilation and view a list of areas that have been checked for air quality in preparation for return to campus, visit Air Quality and COVID-19.

Cleaning

  • SFU will continue to implement prevention measures at all stages of recovery including maintaining a clean environment through routine cleaning processes 
  • To submit a facilities service request, submit a Service Request

Contact us

Need more information or have questions about SFU’s COVID-19 response?

Email: covid19@sfu.ca