IT Support

The Faculty of Science IT team provides all levels of desktop support to faculty, staff, and students. Our services include:

  • hardware /software troubleshooting (PC and Mac support)
  • setup of new computers and printers
  • network troubleshooting
  • software installations
  • access to wireless for visiting scholars, etc
  • virus, spyware, malware checking and removal
  • network data storage setup
  • advice on data encryption and back up
  • remote desktop setup
  • audiovisual support for Faculty of Science scheduled rooms (testing, training, troubleshooting)
  • software and database development advice
  • advice on new computer purchases (Dell and Apple)
  • recycling of IT equipment

The IT team can only provide the services listed below when resources permit:

  • troubleshooting of computers, tablets, etc. not owned by SFU
  • initial troubleshooting that should be performed by users
  • quotes on new hardware and software (outside of Dell and Apple)

Our Team:

Dave Carmean
King Chao
Fred (Hong) Chin
James Lang
Duncan Napier
Steve Obadia
Eric Shen

SFU specific and general help is available from IT Services.  Visit their help page for information on SFU specific technologies (Student Information Services, Canvas, FINS, etc.).

New to SFU? Please go to our web page "What Everyone Needs to Know about Computers & Computing at SFU"