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Ways to Access SFU Mail

Below is a list of applications that will be officially supported by IT Services:

Any other third party desktop and mobile applications, such as Apple Mail and Thunderbird, will be supported on a best efforts basis only.

Setting up Mobile and Desktop Applications

Please note that we recommend that users use Outlook Desktop Applications in Online Mode only.

For optimal experience with Outlook desktop applications, we recommend connecting using the native Exchange Protocols (EWS or MAPI). You can do this by entering your SFU email address and password and allowing the Outlook desktop application to autodiscover the settings:

ActiveSync for mobile devices offers mail, calendar, contacts, and notes synchronization options on mobile devices. Should you wish to set this up, you should first delete your SFU Connect ActiveSync profile to avoid confusion.

IMAP and POP Connections

If you are using an IMAP or POP connection on a mobile or desktop application, you will have to change the incoming server name to the following after your SFU Mail account has been activated:


  • Incoming: imapnew.sfu.ca
  • Outgoing (unchanged): mailgate.sfu.ca


  • Incoming: popnew.sfu.ca
  • Outgoing (unchanged): mailgate.sfu.ca

Outlook Mobile Apps and privacy concerns

The Outlook Mobile Apps (iOS and Android) are blocked from accessing SFU Mail servers due to concerns regarding privacy. The Outlook Mobile Apps are known to store users' credentials and data in Microsoft's cloud infrastructure, and are therefore noncompliant with BC's FIPPA legislation.