I. Get Ready

How do I prepare?

Here are some actions you can take in SFU Connect (https://connect.sfu.ca) to prepare your account for the transition:

Clean up your mailbox; remove messages that are no longer needed

If there is any content that you no longer need, such as outdated newsletters that have accumulated over time, consider deleting them. This contributes to improving the speed of the overall migration process (i.e., less data = faster migration). Any content in your Trash and Junk folders will not be migrated.

Make sure there are no important files in your Trash and Junk folders

Trash and Junk folders will not be migrated from SFU Connect to SFU Mail. Periodically check these folders to ensure there are no important messages being stored in them. If you're unsure of whether you need a particular message, it's best to move it into another folder outside of your Trash.

For MySFU Tab users: download the SFU snap mobile app

The MySFU Tab in SFU Connect will not be available in the new system. To access your course schedules, library record, and other resources, download the SFU snap app from https://www.sfu.ca/apps. Alternatively, you may access the online version via https://snap.sfu.ca.

If you currently use the Outlook desktop application, upgrade to Outlook 2016

If you are currently using an older version of the Outlook desktop application, you will need to upgrade to the newest version. Outlook 2013 and older versions will not be supported by IT Services. All current SFU students, staff, and faculty members are eligible to receive the Office 365. Visit this page for more information on signing up.

If you need further assistance, visit the Get Help page.

Verify your sender ("from") address and display name settings in www.sfu.ca/sfuds

Your sender ("from") address and display name in SFU Mail will be controlled by your settings in the SFU Directory. See instructions on how to verify and set your Preferred Email Address and Display Name.

For SFU passwords 15+ years old: Verify whether you need to change it

If your SFU password hasn't been changed in 15 years or more, you may need to change it to avoid issues with accessing your SFU Mail account using a desktop or mobile application. If you plan to use the SFU Mail web application (i.e., access using a browser), then you won't be affected.

To verify whether you should change your password, try logging into view one of the past recorded sessions on the Training and Information Sessions page. If you are able to log in without issues, then no password change is needed. Otherwise, we recommend ensuring that you are able to log into other SFU services with the same password first (to rule out the possibility of typos), then proceeding to change your password only if you are still unable to log in to view the Training and Information Session recordings.

Transfer files from Briefcase to SFU vault

Briefcase functionality will not be available in the new system. In order to prepare for this, we recommend that all users migrate any files in their Briefcase to SFU vault. See instructions on how to migrate your SFU Connect Briefcase contents to SFU vault.

What will be migrated?

Certain types of data and settings won't be migrated from SFU Connect to SFU Mail.