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SFU community frequently asked questions about COVID-19

Get answers to your questions about COVID-19 and how we are responding at SFU

Last Updated: Fri, 03 Apr 2020 10:00 AM

SFU follows the latest information and recommendations about COVID-19 from regional and provincial medical health officers. For the latest number of confirmed cases in British Columbia, please visit the BCCDC website.

New information:

If you are concerned that you may have COVID-19, try the BC government COVID-19 self-assessment tool to help guide you on what to do. The province of BC has also set up a dedicated COVID-19 line at 1-888-COVID19 or text at 1-888-268-4319 OR 604-630-0300.

As COVID-19 continues to spread globally, watch out for associated scams. Review these tips to protect yourself

For information specific to students, staff/faculty and campus services, please check out the links below. For answers to common questions about COVID-19 please check out BC CDC's FAQs.

Libraries

In an effort to maintain safe conditions and ensure physical distancing measures are being adhered to, all SFU campus libraries have suspended in-person services until further notice. Access to library buildings is restricted to staff, faculty and students with access cards.

Please note that these changes do not mean library services are suspended. We continue to offer access to an extensive online collection of resources and will provide as many services as possible through online and virtual methods. Further details on what services are available and how to access them can be found here: https://www.lib.sfu.ca/about/covid-19

Updates from Safety and Risk Services: access control, Safewalk, Campus Public Safety

SFU Campus Public Safety (CPS) remains operational as the safety and security of our students, faculty, and staff remain a priority. Please note the following updates to on-campus services: 

  • CPS response is based on the priority for life-safety related calls while response to non-urgent matters will be on an availability basis.
  • The Safety & Risk Services main office in Discovery 1 is now closed and all urgent access control requests should be directed through the non-emergency number 778-782-7991.
  • Programs such as Safewalk will be reduced; CPS dispatchers will accommodate requests to the best of their abilities to ensure continued safety on-campus. 
  • CPS is temporarily suspending all vehicular Safewalk transport, effective immediately.

CPS is unable to provide medical advice related to COVID-19 or other illness. In an emergency, call 911. Campus Security provides support, first aid response, and helps to guide emergency responders (fire, ambulance, police) to the right place on campus.

SFU Athletics and Recreation programs, activities and facilities

All SFU Recreation programming and activities have been suspended until further notice.

  • This includes the temporary closure of the Lorne Davies Complex and all related activity within the centre.
  • We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.
  • Refunds for programs and memberships will be assessed once a date for resumption of service has been determined.

Parking & Sustainable Mobility Services

From now until the end of the semester, there will be no charge for daily parking on the Burnaby campus. This measure is to provide an affordable option to community members who wish to avoid public transit at this time.

  • Student parking permit holders, Burnaby & Surrey will be refunded parking fees from March 15 to the end of the semester.
  • Payroll deductions for Faculty/Staff permit holders Burnaby & Surrey will be suspended until the end of the semester.
  • The parking service counter will be closed and will continue to assist SFU community via phone and email.

Burnaby Campus Shuttle

Suspended until further notice.

Burnaby Dining Services

The following service changes are current in effect: 

  • The “Dine-In” option at Dining Hall is no longer available
  • All meals must now be “take-out” only (disposable packaging)

In addition to this, all other operators that fall under our umbrella are temporarily closed, including Starbucks Cornerstone.

  • Closed
    • Mackenzie Café & Subway
    • Tim Hortons
    • Renaissance Café AQ 
    • The Study Pub, Starbucks West Mall, Starbucks Cornerstone, Discovery Café, Jugo Juice (AQ), Higher Grounds Coffee (MBC), DAC buffet lunch, Taco Cantina (AQ), Renaissance Cafe (ASB), Menchies & Simon C-Store
    • All MBC Food Court locations are closed

Vancouver Campus

Access to the following buildings is restricted to faculty, staff and students with access only if necessary:

  • Harbour Centre, Segal Centre, Goldcorp Centre for the Arts are restricted to faculty, staff and students with access only if necessary.

The following buildings are closed for the time being: 

  • Wosk, Bill Reid Gallery, Venture Labs, 611 Alexander St, Charles Chang Centre, 312 Main St.

Surrey Campus

  • Access to SFU’s Central City campus and the Sustainable Energy Engineering building (10285 University Drive) is restricted to faculty, staff and students with access cards.

Meeting, Event & Conference Services (MECS) & catering

Federal and provincial health authorities are currently advising against all non-essential gatherings of any size, and requiring that all Canadians conform to prescribed physical distancing measures. Therefore, all in-person university events and meetings will be cancelled until June 1st, including off campus events. While many events have already been cancelled, campus event planners will be contacted soon about cancelling or postponing remaining events and communicating with any event partners.

Many groups are moving to an on-line platform through BlueJeans or Zoom. Please contact IT Services via its-help@sfu.ca for assistance with this technology. All requests to IT Services for support will be prioritized to support critical university functions as determined by the University COVID-19 response teams.

In the case of extenuating circumstances that require an in-person meeting on or off campus during this time, a request may be submitted to Joanne Curry, VP External Relations (joannec@sfu.ca) describing the event, why an in-person meeting is deemed necessary, and the measures that will be taken to mitigate risk and comply with health authority directives.

Gatherings scheduled to take place after June 1st are still being analyzed by the COVID19 events and meetings committee. Pleaseemail covid19@sfu.ca to keep them updated on any changes that are being made.

Bookstore & Spirit Shops

Burnaby, Surrey & Vancouver campus stores will be closed to walk-in customers until further notice. Online sales are also not available at this time.

Document Solutions

Both Burnaby and Surrey campus operations are closed until further notice. For essential service requests, please contact Document Solutions through emails at, docsol@sfu.ca.

IT Services

All walk-in IT Service Centers are now closed. IT support is available Monday – Friday from 8:00 am to 8:00 pm at its-help@sfu.ca or 778-782-4828.

The IT Services’ computer lab in WMC 2502 at the Burnaby campus is open 8:00 am - 8:00 pm, Monday - Friday.

The following IT Services labs are closed: AQ 3148, SUR 2300, SUR 3140, HCC 1340, HCC 1350, and HCC 2960

Archives and Records Management Department

The Archives and Records Management Department has suspended in-person services until further notice. 

Please note that this change does not mean archival reference services are suspended. We continue to offer access to online resources and will provide as many services as possible through online and virtual methods. For further details on what reference services are available and how to access them, please contact the Reference Archivist at archives@sfu.ca or 778.782.2380.

University Records Centre services, including box transfers and file retrievals, are temporarily suspended. However, please continue to submit University Records Centre requests to rcclerk@sfu.ca so that we can monitor the need for these services at this time.

Protection of privacy services and freedom of information requests are unaffected by this change.

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