SFU community frequently asked questions about COVID-19

Get answers to your questions about COVID-19 and how we are responding at SFU

Last Updated: Mon, 22 Jun 2020 2:45 PM

SFU follows the latest information and recommendations about COVID-19 from regional and provincial medical health officers. For the latest number of confirmed cases in British Columbia, please visit the BCCDC website.

New information:

If you are concerned that you may have COVID-19, try the BC government COVID-19 self-assessment tool to help guide you on what to do. The province of BC has also set up a dedicated COVID-19 hotline at 1-888-COVID19 or text 604-630-0300. The service is available daily from 7:30 a.m. to 8 p.m. with information available in over 110 languages.

As COVID-19 continues to spread globally, watch out for associated scams. Review these tips to protect yourself

COVID-19 impact scale

For information specific to students, staff/faculty and campus services, please check out the links below. For answers to common questions about COVID-19 please check out BC CDC's FAQs.

Campus building access

All SFU campuses and buildings remain open with limited access

  • Limited access means the majority of perimeter doors for all buildings and all campuses will be locked, with specific doors unlocked between 8:00 am and 5:00 pm, Monday to Friday.
  • For immediate or urgent access requests, please contact Campus Public Safety at 778-782-7991. For non-urgent access requests, please email patrolop@sfu.ca with the subject line “Access Request”. As you can expect, there may be delays with processing email requests, so please ensure you are giving advanced notice and including all relevant information (campus, date and location).
  • Access is available only to SFU community members who present SFU identification, which can include your SFU ID, business card or other similar documentation. Uniformed security guards will be present to check SFU ID and log access for safety purposes.
  • Signage on locked doors will direct community members to accessible entry points, along with a contact number for further information. More information can also be found here.
  • The majority of public washrooms will be closed with signs posted to direct to the nearest open washroom. 

Please note that some SFU buildings are not wired for fob access may be restricted to authorized SFU personnel only. For more information on how to gain access to specific buildings on campus, please visit the Campus Public Safety website.  

Libraries

The Library remains open, providing virtual service and electronic collections while our physical library buildings on campuses are closed. Rich collections of online journals, e-books and databases are available by searching the SFU Library Catalogue and filtering results to "Full text online," or using the online resources only option.  Virtual research help, consultations through the Student Learning Commons and Research Commons, and remote library instruction workshops are also available. 

As the province and SFU move into Phase 2 of BC’s recovery plan, we are working to gradually restore in-person services. SFU faculty, staff, and students can now place requests for print books, to be picked up through our contactless pick-up service at Bennett Library (SFU Burnaby), and place requests for scans of book chapters, to be delivered by email. More information and updates are available online at https://www.lib.sfu.ca/about/covid-19. If you have additional questions, please contact us at library@sfu.ca.

Health and Counselling Services

Health and Counselling Services are still available; however, due to COVID-19, many of the services are moving to a virtual format.  Please call ahead to book an appointment or to access any of our services. 

Burnaby: 778-782-4615

Vancouver: 778-782-5200

Further details are available at: http://www.sfu.ca/students/health/see-a-doctor.html

All SFU graduate and undergraduate students can access free counselling and support through My Student Support Program – reachable from anywhere in the world by phone or through the downloadable app. 

All students currently registered is a B.C. post-secondary institution also have access to Here2Talk – a provincial program that offers free, confidential counselling and community referral services, conveniently available 24/7 via app, phone and web.

Updates from Safety and Risk Services: access control, Safewalk, Campus Public Safety

SFU Campus Public Safety (CPS) remains operational as the safety and security of our students, faculty, and staff remain a priority. Please note the following updates to on-campus services: 

  • CPS response is based on the priority for life-safety related calls while response to non-urgent matters will be on an availability basis.
  • The Safety & Risk Services main office in Discovery 1 is now closed and all urgent access control requests should be directed through the non-emergency number 778-782-7991.
  • Programs such as Safewalk will be reduced; CPS dispatchers will accommodate requests to the best of their abilities to ensure continued safety on-campus. 
  • CPS is temporarily suspending all vehicular Safewalk transport, effective immediately.

CPS is unable to provide medical advice related to COVID-19 or other illness. In an emergency, call 911. Campus Security provides support, first aid response, and helps to guide emergency responders (fire, ambulance, police) to the right place on campus.

SFU Athletics and Recreation programs, activities and facilities

All SFU Recreation programming and activities have been suspended until further notice.

  • This includes the temporary closure of the Lorne Davies Complex and all related activity within the centre.
  • We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.
  • Refunds for programs and memberships will be assessed once a date for resumption of service has been determined.

Parking & Sustainable Mobility Services

Effective June 1 ,2020 pay parking is back in effect for Visitor (hourly/daily) and Contractor parking.

Parking for students, faculty, and staff remains complimentary, however; if you don't have a permit on your vehicle, contact parking@sfu.ca to be placed on the courtesy list. More information at www.sfu.ca/parking

The parking office remains closed to the public. The Parking and Sustainable Mobility office can be reached at parking@sfu.ca.

Burnaby Campus Shuttle

Suspended until further notice.

Burnaby Dining Services

The following service changes are current in effect: 

  • The “Dine-In” option at Dining Hall is no longer available
  • All meals must now be “take-out” only (disposable packaging)

In addition to this, all other operators that fall under our umbrella are temporarily closed, including Starbucks Cornerstone.

  • Closed
    • Mackenzie Café & Subway
    • Tim Hortons
    • Renaissance Café AQ 
    • The Study Pub, Starbucks West Mall, Starbucks Cornerstone, Discovery Café, Jugo Juice (AQ), Higher Grounds Coffee (MBC), DAC buffet lunch, Taco Cantina (AQ), Renaissance Cafe (ASB), Menchies & Simon C-Store
    • All MBC Food Court locations are closed

Meeting, Event & Conference Services (MECS) & catering

Federal and provincial health authorities are currently advising against all non-essential gatherings of any size, and requiring that all Canadians conform to prescribed physical distancing measures. Therefore, all in-person university events and meetings will be cancelled until July 5th, including off campus events. This includes the spring 2020 Convocation that was scheduled for early June. The spring 2020 graduates will be celebrated at a Virtual Convocation Celebration on June 11, 2020, and will be invited to attend future in-person ceremonies when it is safe to do so. For more information, please refer to the Convocation website.

Many groups are moving to an on-line platform through BlueJeans or Zoom. Please contact IT Services via its-help@sfu.ca for assistance with this technology. All requests to IT Services for support will be prioritized to support critical university functions as determined by the University COVID-19 response teams.

In the case of extenuating circumstances that require an in-person meeting on or off campus during this time, a request may be submitted to Joanne Curry, VP External Relations (joannec@sfu.ca) describing the event, why an in-person meeting is deemed necessary, and the measures that will be taken to mitigate risk and comply with health authority directives.

Gatherings scheduled to take place after July 5th are still being analyzed by the COVID19 events and meetings committee. Pleaseemail covid19@sfu.ca to keep them updated on any changes that are being made.

Bookstore & Spirit Shops

Burnaby, Surrey & Vancouver campus stores will be closed to walk-in customers until further notice. Online sales are available

Document Solutions

Both Burnaby and Surrey campus operations are closed until further notice. For essential service requests, please contact Document Solutions through emails at, docsol@sfu.ca.

IT Services

All walk-in IT Service Centers are now closed. IT support is available Monday – Friday from 8:00 am to 8:00 pm at its-help@sfu.ca or 778-782-4828.

The IT Services’ computer lab in WMC 2502 at the Burnaby campus is open 8:00 am - 8:00 pm, Monday - Friday.

The following IT Services labs are closed: AQ 3148, SUR 2300, SUR 3140, HCC 1340, HCC 1350, and HCC 2960

Archives and Records Management Department

The Archives and Records Management Department has suspended in-person services until further notice. 

Please note that this change does not mean archival reference services are suspended. We continue to offer access to online resources and will provide as many services as possible through online and virtual methods. For further details on what reference services are available and how to access them, please contact the Reference Archivist at archives@sfu.ca or 778.782.2380.

University Records Centre services, including box transfers and file retrievals, are temporarily suspended. However, please continue to submit University Records Centre requests to rcclerk@sfu.ca so that we can monitor the need for these services at this time.

Protection of privacy services and freedom of information requests are unaffected by this change.

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