Coronavirus (COVID-19) and SFU's response

Frequently asked questions (FAQs)

For information specific to students, staff/faculty and campus services, click on the buttons below.

Campus Services information

In-person activities on campuses are limited to ensure community members and visitors stay healthy and safe during the pandemic. Below is a list of the most commonly accessed student support services and general campus services with information on how to access them: in-person, online and/or by phone.

Access to campus buildings

Access to campus buildings is only available to current members of the SFU community (students, faculty, staff) who present SFU identification, which can include your SFU ID, business card or other similar documentation. Alumni, family and friends of community members should not be on campus at this time. For more information about current restrictions and how to access specific campus buildings, visit Changes to SFU building access during the pandemic.

Student support services

Visit Student Services for a complete list of student service supports that are available.

Student Information Hub

Access: in-person and online


In-person, Monday to Friday, MBC Student Central from 10 a.m.-12 p.m. and 1-3 p.m.


Welcome Centre by appointment only.

Visit Student Services for more information on how to access these services in-person or online.

Health and Counselling Services

Access: In-person and online

Contact Health and Counselling to book an appointment.

Access free counselling anywhere, at any time with My SSP and Here2Talk.

Indigenous Student Centre

Access: Online (limited)

Visit the Indigenous Student Centre for more information.

Multifaith Centre

Access: Online

Visit The Multifaith Centre for more information on activities and support.

International Services for Students

Access: Online

Visit the International Services website for more information.

Office of Student Support, Rights, and Responsibilities (previously named the Student Conduct Office)

Access: Online

Sexual Violence Support & Prevention Office

Access: Online

Visit the Sexual Violence Support & Prevention Office, call, email or join the Zoom drop-in hours.

General campus services

Bookstore & Spirit Shop

Access: Online

Access course materials, supplies, SFU gear and more online:

Campus Public Safety

Access: Phone

In an emergency call 911.

Emergency line (urgent security/ first aid): 778-782-4500

Non-emergency line (security/safe walk): 778-782-7991

Visit Campus Safety and Security to learn more.

Computer Labs

Access: In-person and online


Off-campus access to lab computers.

In-person on Burnaby campus

  • WMC 2502 - Monday - Friday, 8 a.m.-8 p.m.
  • Bennett Library main floor - Monday - Friday, 1-5 p.m. 

Visit Computer Labs on the ITS website for more info.

Food Services

Access: In-person and takeout


  • Residence Dining Hall:
    Open daily from 7 a.m.-10 p.m. for takeout
  • Starbucks Cornerstone:
    Open Monday - Friday, 7 a.m.-2:30 p.m.
  • Renaissance AQ:
    Open Monday - Friday, 7 a.m.-3 p.m.


  • Nemesis Coffee Gastown:
    Open Thursday - Sunday, 8 a.m.-3 p.m.

Find more info, including hours and dining plan options, visit SFU Food.

IT Service Desk

Access: Phone and email

Contact by phone 778-782-8888 or visit the website for more details.


Access: In-person and online


  • Access collections (course reserves, ebooks and articles)
  • Attend virtual workshops
  • Get help with research or writing through email, online chat, or virtual appointments
  • Place holds for physical books through our contactless pick-up service at any campus

In-person on Burnaby campus:

  • Study space is now available in the Bennett Library, Monday - Friday, 1-5 p.m.

Learn about all Library services.

Meetings, Events and Conference Services

Access: Limited in-person

Parking & Sustainable Mobility

Online and phone

Parking lots are open with complimentary parking available for students, staff and faculty.

The Burnaby Campus Shuttle has been suspended until further notice.

SFU COVID-19 impact scale


Need more information or have questions about SFU’s COVID-19 response? Email