FAQ

1. What is the SFU International Travel Safety Program?

SFU's International Travel Safety Program is committed to supporting the safety and wellbeing of our students, no matter where their education may take them.

The SFU International Travel Safety Program was created out of the recommendations put forward by the SFU International Student Travel Safety Committee.

2. What's in it for me?

SFU's International Travel Safety Program offers:

  • a centralized database, where travellers (students, staff and faculty) can register themselves, along with their emergency contacts and details of their travel
  • support to students, staff and faculty in assessing, mitigating and responding to risks and critical incidents
  • access to a 24/7 phone number in case of emergencies
  • access to the services of International SOS

We are also developing the following services:

  • a streamlined systematic process for all students to follow before, during and after their travels
  • for travel to locations with a higher risk rating from DFATD, there will be a clear and simple process for applying for special authorization and providing tools to prepare you for any hazards.

3. Why do I need travel insurance if I have a free International SOS membership? Isn't International SOS a travel insurance provider?

International SOS is not an insurance company. They are a travel assistance company. Check out this article for a good overview of the difference between travel insurance and travel assistance. So even though you have free travel assistance through SFU's contract with International SOS, you are still responsible for obtaining suitable travel insurance.

4. What should I do if I don't understand something or need help with this process?

First, check the full FAQ section on this website. Then, if you still need help, contact us at: 
srs-travel@sfu.ca or by phone: 778.782.3560