Emergency and Incident Reporting

If this is not an emergency (i.e., there is no impact on the health and well-being of participants, or the impact is low and not of an urgent nature) report the concern directly to the activity sponsor, submit an incident report via the International Travel Safety Registration System or by e-mail to srs-travel@sfu.ca

While travelling, "Emergency” refers to situations involving one or more of the following:

  • Critical injury, serious illness, or death
  • Possible need for evacuation
  • Other circumstances that would have a serious impact on an individual or the program, would attract media attention, and/or would require response resources beyond those available at SFU

In an emergency, call International SOS

London +44 20 8762 8008

Paris +33 155 633 155

Philadelphia +1 215 942 8226

Singapore +65 6338 7800 

In these cases, participants should call International SOS to initiate the university’s emergency response procedure. Callers should provide the following information:
  • Name and student/employee identification number
  • International SOS membership number
  • Telephone number where they can be reached
  • Location
  • Particulars of the emergency
  • Name of the activity sponsor

Upon receiving such a report, SFU Campus Security shall activate the response procedure, including contacting the appropriate parties.

Participants may also:

  • Contact the DFATD emergency service:
  • Look locally for assistance (e.g., the host partner). In most emergencies, the best help may be obtained locally. For this reason, participants should, upon arrival, familiarize themselves with the host organization’s safety guidelines and emergency protocol.
  • Participants should also learn and write down important local emergency numbers, including fire, ambulance and police phone numbers. In most countries, it is NOT 9-1-1, but some other short number. For a full list of emergency numbers, refer to this list: