Access Control (Keys / Cards & Fobs) & Locksmith Services Update

Please note the following office hours for the Burnaby Access Control office:

Effective Monday February 5, 2024, our Access Control service hours will be changing to allow our team to more effectively serve the SFU community.

In-person Access Control service at our Discovery 1 Safety & Risk Services office is now available:

Monday-Thursday: 8:30am-2:00pm

Friday: Closed

A secure access device dropbox remains available after hours for those returning keys, cards and fobs. The dropbox may be found mounted outside of our SRS office space in Discovery 1.

Emergency Access Control service needs outside of these hours may be directed to access_control@sfu.ca, and marked URGENT to allow for review and triage. 

Thank you for your understanding,

Campus Public Safety, Safety & Risk Services  

For urgent access control issues where Access Control cannot be reached requests should be reported by calling the non-emergency security line 778-782-7991. Access Control Services for Surrey and Vancouver have returned to normal operations but delays may occur as staffing changes.