Access Control (Keys / Cards & Fobs) & Locksmith Services Update

Please note the following office hours for the Burnaby Access Control office:

Monday - Closed

Tuesday to Friday 8:30AM - 12:00PM & 1:00PM - 3:30PM


Appointments are no longer required but please review the auto response email when request is submitted for current turnaround times.

Requests for net new Abloy key cutting will experience longer than normal delays at this time due to supplier shortage. We are working with Abloy to address the impact but other than emergency lock changes, keys not already in stock may take up to 4 weeks to be ready.


Urgent access control issues should be reported by calling the non-emergency security line 778-782-7991. Access Control Services for Surrey and Vancouver have returned to normal operations but delays may occur as staffing changes.