Patrol FAQs Link


What if I am lost on campus?

The Campus Security information line can be reached at 778.782.3100:

Monday–Friday 7:00 am–11:00pm
Saturday
7:00am–9:00pm
Sunday 7:00am–3:00pm

After hours please call the Campus Security non-emergency line at 778.782.3100, or use any campus emergency phone.

What if I need an escort from one point on campus to another?

Campus Security offers a Safe Walk service for the public 24 hours a day. Safe Walk personnel are equipped with portable radios and flashlights and are in direct communications with the Security Department Patrol Operations dispatcher. Security personnel will provide this service to anyone, anytime, anywhere on campus property. If you require a Safe Walk, call the Campus Security non-emergency line at 778.782.3100.

Where do I find current campus weather conditions?

Current campus weather conditions are available online. The Road Report is also available at 604.444.4929.

What if I need medical assistance?

Campus Security has an occupational first aid attendant on site 24 hours a day. Contact the Campus Security emergency line at 778.782.4500 if you require medical assistance. Security staff will coordinate response from first aid personnel, Health Services staff and/or BC Ambulance Service as required. Health Services is also available Monday to Friday, 9 a.m. to 4:30 p.m. at 778.782.4615.

What if I encounter a suspicious person on campus?

If you encounter a suspicious person or activity, immediately contact the Campus Security emergency line at 778.782.4500 or use any emergency phone on campus. Never try to apprehend a suspicious person.

What if my property is stolen or damaged?

Campus Security takes property crime seriously. You can report stolen or damaged property to the Campus Security non-emergency line at 778.782.3100. Reports can also be made online with the E-alert system.

What do I do in the event of an emergency on campus?

If you encounter an emergency situation on campus, immediately contact the Campus Security emergency line at 778.782.4500. Be prepared to give the nature of the emergency, as well as the location. Campus Security will coordinate an appropriate response to the situation and advise further emergency personnel as required.

I was recently involved in a situation where a security officer took note of personal information, including my date of birth, address and telephone number. Why was this information requested, what happens to it and who has access to it?

There are many situations that may result in you being asked to provide personal information to a security officer. If you are a complainant, we ask this information so we have a complete record of who you are and how to contact you. If the incident involves a police response, a date of birth is requested as it is one of the main elements in establishing your identity. Any personal information you provide is protected by the Freedom of Information Act and Protection of Privacy Act and its policies and procedures.

How can I check into the Simon Hotel?

You can check into the Simon Hotel at the residence office located in Residence Building A, Monday to Friday, 8:30 a.m. to 5 p.m., and Saturday and Sunday, 9:30 a.m. to 5 p.m. For inquiries call the Residence at 778.782.4201.

Where can I direct inquiries for lost and found items?

Lost and found inquiries can made by calling the Campus Security general information line at 778.782.5451.

Where can I turn in found items?

Found items should be dropped off at the Information Desk in the Information Centre (TC 01). 

Is there another lost and found on campus?

While some departments, such as Athletics and Recreation, LIDC and W. A. C. Bennett Library collect lost and found items, all items are regularly delivered to Campus Security for further storage.

What is the procedure for picking up lost and found items?

Once you have confirmed that your item has been turned into lost and found, you can claim it at the Information Centre (TC 01). Appropriate picture identification is required. Please note that items will not be released to other individuals on your behalf. Lost and found items are not stored beyond 31 days.

When can I pick up my item from lost and found?

You can pick up your item after 2 p.m. Due to a high volume of incoming lost and found items, Campus Security cannot store all items. Items not claimed within 24 hours are transferred to the lost and found storage facility. All items that have been requested for pick up are brought out of the storage facility once a day at about 2 p.m., Monday-Friday. If not picked up, items are returned to the storage facility at 2 p.m. of the following work day.

Can Campus Security store my package for someone to pick up later?

In addition to a number of liability issues, Campus Security does not have the physical capacity to store or deliver packages, luggage, or any other personal belongings.

Keys & Access Cards

What if I forget to bring my office keys to campus?

Always attempt to contact your department to open your office area for you. If you are unable to obtain access to your department, call the Campus Security non-emergency line at 778.782.3100. You will require valid picture identification and proof of office ownership.

Why did it take 20 minutes for someone to open my room?

Campus Security fields many types of calls on an ongoing basis and prioritizes each request for service. If your room was placed on our Openings list and missed by our officers, we will respond on a priority basis. If your call was regarding a Residence dorm, we transfer those to Residence. If your call was relating to a room opening that was the result of forgetting a key, it receives a lower priority. Room occupants need to ensure they have keys with them and understand that the frequency of these requests is an interruption of the services that Campus Security is primarily assigned to provide. It takes time for us to establish that you are the occupant of the room to ensure that no one enters a secured space to which they are not entitled access.

What if I’ve lost my access card?

If you have lost your SFU access card, please notify the Access Control office at access_control@sfu.ca or 778.782.5448 immediately to prevent someone else from using your card. Please provide your full name as well as your SFU ID number. To replace the card, go to the Access Control office in person at Discovery 1, room 1301. Appropriate picture identification, a deposit and service fees are required.

What if I have lost my key?

If you have lost an SFU key, you will need to report it at the Access Control office located at Discovery 1, room 1301 where an incident report will be generated and a report  number provided. If you desire to replace the lost key, attend the Access Control office in person with your report number at Discovery 1, room 1301. Please bring appropriate picture identification, the report number, as well as funds to cover key replacement fees.

What are the requirements to be hired as a SCSP?

Applicants must be registered students of SFU in good academic standing. In order to have some familiarity with the university, all applicants must have completed one full-time semester at SFU Burnaby campus. If hired, students are required to work a minimum of 10 hours per week. Campus Security is committed to the principle of equity in employment and offers equal employment opportunities to all qualified applicants.

What is the contact information for the SCSP Supervisor?

The supervisor can be reached via email at sfucsp@sfu.ca or by phone at 778.782.5425. Paper correspondence can be dropped off at the SRS office at Discovery 1, room 1301 or mailed to:

Supervisor, Student Campus Safety Program
SFU Campus Safety & Security Services
8888 University Drive
Burnaby, B.C. V5A 1S6