Faculty & Staff
The following are some of the resources available to SFU faculty and staff when traveling for University activities:
- Register with the SFU International Travel Safety Registration System.
- Access free health, safety and security services through International SOS (ISOS) before and during your travel.
- Visit International SOS and log in with SFU’s membership number: 27ACAS593560 or download the app and register for alerts for your location.
Safety & Risk Services (SRS) monitors international events daily by checking ISOS alerts, Government of Canada travel advisories, and news sources for any major ongoing or upcoming international events. In the event of a major international incident SRS checks the International Registration System if there are any SFU travelers in the region. Therefore, registering in the International Registration System is important so we can provide assistance to you and your emergency contact if you are in an impacted area.
Faculty and staff are also encouraged to check-in on regular pre-determined intervals during their travel with either a family member and/or departmental contact.
SRS also provides support completing risk assessments and delivers pre-departure briefings. For assistance with travel waivers, please contact riskSRS@sfu.ca.
If you are traveling with students
Guidelines for groups dealing with an incident/emergency
Activity leaders must be prepared to respond effectively to incidents and emergencies that may occur in the field, and to address the issues that arise during such events. They must also document these occurrences and report them in a timely manner.
Reporting an emergency or incident
The term “emergency” refers to situations involving one or more of the following:
- Critical injury, serious illness, or death
- Possible need for evacuation
- Other circumstances that would have a serious impact on an individual or the program, would attract media attention, and/or would require response resources beyond those available at SFU
In these cases, participants should call International SOS to initiate the university’s emergency response procedure. Callers should provide the following information:
- Name and student/employee identification number
- International SOS membership number
- Telephone number where they can be reached
- Particulars of the emergency
- Name of the activity sponsor
Upon receiving such a report, International SOS shall activate the response procedure, including contacting the appropriate parties.
Participants may also:
- Contact the DFATD for emergency assistance:
- Phone: 1-613-996-8885
- TTY: 1-613-944-1310
- Email: firstname.lastname@example.org
- SMS: 613-209-1233
- Look locally for assistance (e.g., the host partner). Participants should, upon arrival, familiarize themselves with the host organization’s safety guidelines and emergency protocol.
- Participants should also learn and write down important local emergency numbers, including fire, ambulance and police phone numbers.
Less serious and minor situations (i.e., there was no impact on the health and well-being of participants, or the impact was low and not of an urgent nature) may be reported directly to the activity sponsor.
Contact the Safety & Risk Services International Travel Safety team at email@example.com or 778.782.3560