International SOS

As part of Simon Fraser University‚Äôs new International Travel Safety Program, we have invested in global medical and security assistance through International SOS. This program is designed to keep our students, faculty and staff members healthy, safe and secure while they are traveling or living abroad and we strongly encourage you to take advantage of these services and online resources. See below for a full list of the benefits provided by our International SOS membership.

International SOS provides medical, security and logistical expertise to help safeguard our international
travellers. So, if you lose your medication in Prague, need to see a doctor in New Delhi, get pick-pocketed in Rio or, in a more serious circumstance, are in a serious accident, you should immediately contact International SOS.

Register your travel with SFU's International Travel Safety Registration System
to receive your FREE International SOS membership number.

London +44 20 8762 8008

Paris +33 155 633 155

Philadelphia +1 215 942 8226

Singapore +65 6338 7800

Before you travel outside your home country, you should prepare yourself by logging onto the International SOS website where you can sign up for health and security email alerts or review country-specific reports that will make you an informed traveler. Also, you should take a look at the information provided through the Assistance App.


While abroad, International SOS will help locate a qualified health care provider, receive a prescription or simply answer any general medical or security concern they may have so they get quality medical care and advice. 

In an emergency, International SOS can ensure that you get immediate care whether it requires evacuating you to a center of medical excellence or closely monitoring your condition with local doctors. Keep in mind that International SOS can also take care of all the details associated with your situation such as making travel arrangements for family members so you can focus on getting better. 

Their team of over 11,000 full-time professionals includes 1,400 doctors, and over 200 security specialists. Their staff can speak 99 languages, and have offices in 92 countries around the world. International SOS also works with almost 80,000 qualified partners, including verified hospitals, pharmacies, and specialists.

FAQ: Why do I need travel insurance if I have a free International SOS membership? Isn't International SOS a travel insurance provider?

International SOS is not an insurance company. They are a travel assistance company. Check out this article for a good overview of the difference between travel insurance and travel assistance. So even though you have free travel assistance through SFU's contract with International SOS, you are still responsible for obtaining suitable travel insurance.

Benefits of International SOS Membership

Medical Services

  • Emergency evacuation
  • Medically-supervised repatriation
  • Companion ticket
  • Additional travel and accommodation arrangements after medical evacuation
  • Repatriation of mortal remains
  • Return home of minor children
  • Medical monitoring
  • Inpatient admission and identification of receiving physician
  • Emergency and routine medical advice
  • Pre-trip information on travel health issues
  • Medical and dental referrals
  • Outpatient referrals
  • Outpatient case management
  • Claims assistance
  • Outpatient medical expense guarantee and payment, upon approval
  • Inpatient medical expense guarantee, cost review and payment
  • Dispatch of medication and medical supplies

Security Services

The joint venture of International SOS and Control Risks provides you access to the following services:

  • Urgent and non-urgent travel security assistance and advice by telephone
  • Daily online and email updates on the latest travel security developments
  • Special Advisory emails with advice in response to significant travel security incidents
  • Security and travel information on 220 countries and more than 330 cities
  • Access to security evacuation
  • Coordination of post-evacuation debriefs and counselling

Travel Services

  • Legal referrals
  • Emergency message transmission
  • Translations and interpreters
  • Lost document advice
  • Ground transportation and accommodations for accompanying family members
  • Emergency personal cash advances

International SOS Clinics