Support and Resources

We understand COVID-19 has impacted us all in many ways and we are here to help you.

Below you will find supports and resources available to help with your mental health and well-being, personal safety, and self-isolation, should you need it. There is also information on what to do if you need to request an academic concession due to unforeseen circumstances during this time. 


For all COVID-19 related updates at SFU visit our return to campus page.

Mental health support and well-being

There are a variety of support options available both virtually and in-person at Health & Counselling. 

  1. You can book an appointment with a counsellor
  2. Join or drop in to a support group
  3. See a doctor or a mental health nurse 
  4. Drop-in to chat with an Access Case Manager; or
  5. Find more specific support or Black students, Indigenous students, and International students

My Student Support Program (Myssp)

My SSP is a service contracted by the university as an additional mental health support to SFU students. Urgent crisis support with a counsellor is available 24/7 across various timezones, so you can connect whether you’re here at SFU or out of the country.

You can also call My SSP to book an appointment with a counsellor close to home, or chat with a counsellor through the app for helpful advice and resources. 

With MySSP, you can also request specific counsellor options such as someone from the same culture and community as you, or someone with similar lived experience. My SSP is available in multiple languages.

Learn more about MySSP

Office of Student Support, Rights & Responsibilities

For COVID-19 support and assistance with complex needs or challenging circumstances, please visit the Office of Student Support, Rights & Responsibilities for more information or contact us directly at

Sexual Violence Support & Prevention Office (SVSPO)

If you have been impacted by sexual violence, please connect with a Case Manager from the Sexual Violence Support & Prevention Office (SVSPO). The SVSPO can provide assistance and support in various areas. Connect with a Case Manager

Available Support:

  • Virtual and in-person support available
  • Help with academic, workplace or other accommodations
  • Information about personal privacy and confidentiality
  • Personalized safety planning
  • Information on reporting options available to you and assistance with accessing these options
  • Referrals to on- and off-campus support services and resources as needed

List of Resources

If you find yourself impacted by COVID-19 or have other concerns about your ability to concentrate on your studies while returning to campus, please consult the list of resources below to find the most appropriate support.

Registrar and Information Services

Hours and contact information:

Please visit contact pages

Available Support:

Contact if you are concerned about:

  • enrollment
  • deferrals
  • grades

Student Central at the Burnaby Campus


9:00am to 4:00pm, closed between 12:30pm to 1:30pm.

Available Support:
  • Referral to resources that are open/active on campus
  • General information
  • Wayfinding on campus

Academic Advising

An advisor can support you with various resources and provide guidance to help you stay on top of your academic journey. Log into Advisor Link and make an appointment to speak with an advisor. 

Available Support:

  • Guidance and support if you're facing academic difficulty 
  • Advice on degree planning and requirements 
  • General advice on the progress of your degree

International Student Advising and Programs (ISAP)

Contact information:

Visit ISAP Website

Available Support:

Indigenous Student Centre

Contact information:

Visit ISC website

Available Support:

  • Referral to resources
  • Indigenous Counsellor
  • Wellness Program
  • Elders Program
  • General information

Residence and Housing

Hours and contact information:

Visit Residence and Housing website

Available Support:

Graduate and Postdoctoral Studies

Hours and contact information:

Visit GPS website

Available Support:

Contact if you are concerned about: 

Centre for Accessible Learning (CAL)

Contact information:

Visit CAL website

Available Support:

  • Accessibility support, services and accomodations for students with documented or suspected disabilities. Learn more

Financial Aid


Monday to Thursday 9:30am-3:30pm with closure between 12:30-1:30pm. Friday 10am-3:30pm with a closure between 12:30-1:30pm.

The same hours apply at the SFU Surrey and Vancouver Campus.

Further details on specific types of advising and when they are available to access can be found on the finanial aid website.

Available Support:

  • Contact a financial aid advisor if you are seeking financial assistance

Academic Concessions

Academic concessions are granted at the discretion of your instructor in circumstances that may impact your availability or ability to complete course-related activities. Instructor-granted concessions include things like deadline extensions, makeup exams, and alternate assignments.

Learn more about academic concessions, when you might need to ask for a concession, and how to request one.

Available Support:

  • You may experience some other unexpected circumstance, like an accident, a family disruption, or being healthy but in COVID-19 self-isolation/quarantine, which may require you to be absent for a short period.

Student Arrival Support

Since COVID, there have been many challenges that affect students’ ability to travel and arrive in Canada. Although we have seen the easing of travel restrictions, we know that there may still be some concerns or questions about how best to prepare to arrive in Vancouver. We have created a guide to help support you prepare for your arrival!

Multifaith Centre

Contact information:

Connect with a Chaplain

Available Support:

  • Emotional and/or spiritual one on one Chaplain support
  • Assistance connecting with your faith community
  • Safe space to practice your faith