Did you opt out of the Health and Dental Plan (HDP) successfully?

Are you covered by another health insurance plan?

1. Do you have a credit  balance on your account (that is, a negative balance owing)? 
   
   If no: You cannot get a refund. 
   If yes: Move on to read options b, c, and d.
   
   
2. Will you be returning to SFU next term? 
   
   You can leave the credit on your account to be applied to next term's charges.
   
   
3. Expecting an Award/Scholarship/Bursary? 
   
   Sign up for Direct Deposit.  If your account has a credit balance, the money will be automatically sent to your bank account in accordance with the refund schedule. Major delays occur if you are not enrolled in Direct Deposit.
   
   
4. Did you overpay your charges due? 
   
   Sign up for Direct Deposit then complete 'Online Refund Request' at goSFU under 'Finances'. Major delays occur if you are not enrolled in Direct Deposit.
   
   
5. Where can I get more information on Direct Deposit? 
   
   Step-by-step tutorial and more information.
   

1. Are you expecting an Award/Scholarship/Bursary?
   
   See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.
   
   
2. Are you requesting a refund for overpayment? 
   
   See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, when you submit a Refund Request the money will be automatically sent to your bank account in accordance with the refund schedule.
   
   
3. If you are not planning to set up Direct Deposit
   
   Cheque refunds are done monthly. See the refund schedule. At the scheduled dates, they will be available for pickup at the Burnaby campus.

Students without a Canadian bank account can request for a refund by filling out an International Refund Request form. For amounts previously paid using Flywire, the refund may be processed as a return via Flywire, where applicable. If the refund is for a residence payment, the refund may be processed via the original payment method, such as credit card. These requests can be emailed to Student Accounts at student_accounts@sfu.ca.

For more information regarding international refunds refer to www.sfu.ca/students/fees/refunds/international-refunds.html. 

To request an online refund, the student must first enroll in direct deposit and then submit an online refund request through their goSFU account.

For instructions in setting up direct deposit with SFU, refer to www.sfu.ca/students/fees/refunds.html.

Students may also refer to the following document for instructions and frequently asked questions: Direct Deposit Instructions.

Your current and up to date outstanding balance can be confirmed at goSFU. After logging in, click on the Student Centre tile, click on the Account Inquiry link under the Finances section, and then click on the Activity tab.

Tuition fees are due at the end of Week 2 each term. For exact dates, see Fees: payment and refunds/penalities on www.sfu.ca/students/deadlines/  

For payment options available, refer to www.sfu.ca/students/fees/howtopay.html.

We ask all students with a Canadian banking account to pay fees electronically through their banking website. For instructions, please visit: www.sfu.ca/students/fees/howtopay/internet-banking.html.

To make a payment from outside of Canada, we ask students to use Flywire. For instructions, refer to www.sfu.ca/students/fees/howtopay/payments-from-outside-of-canada.html.

Accounts not paid in full by the established tuition payment deadline are assessed a 2% interest charge monthly on the outstanding balance and on the first of each month.

To view your charges and payments, log in to goSFU, click on the Student Centre tile, scroll to the Finances section, click Account Inquiry, click the Activity tab, press “view all” to see the long or short history of charges and payments. If you have further questions, give us a call at 778-782-6930.

See www.sfu.ca/students/fees/howtopay.

For sign up and instalment dates, refer to www.sfu.ca/students/fees/howtopay/payment-plan.html.

‘Simon Fraser University’ should be selected as the payee. Student number should be entered as the account number.

Enrolling in payment plans will not exempt students from being assessed monthly interest charges. Any unpaid balances past the tuition deadline is subject to a 2% monthly interest charge.

The Student Services fee is being charged as Student Services continues to offer services throughout the term, either remotely, or in person.

The Student Activity fee is being charged as the Student Societies continues to offer services throughout the term, either virtually, or in person.

Questions about these services can be directed to the SFSS or GSS directly.

Consideration for an exemption from U-Pass BC program will only be given to students who meet the requirements for the eligible exemption categories.

For more information on U-pass exemption please refer to www.sfu.ca/students/upass/exemption.html.

Employee tuition waivers are posted to student accounts by the end of week 5 of the term. If your tuition changes after week 5, the individual must inform Student Accounts to have their waiver amount updated accordingly.

Student (non-tuition) fees are not covered by tuition waivers and must be paid for separately by the tuition due date.

Alumni do not lose access to goSFU after they graduate. The only exception to alumni potentially not having access to goSFU is if they graduated prior to 2009. Alumni can reactivate their SFU accounts by referring to the instructions from www.sfu.ca/alumni/stay-connected/email-forwarding-service.html.

If current students and/or alumni have forgotten their computing ID, they can recover them through Computing ID Lookup.

Graduate Applicants should log in with their GA number that is provided to them when they apply for admission to a graduate program. Once they have been admitted, matriculated, and become SFU students, they will be issued a computing ID to use for goSFU and other SFU services.

Undergraduate Applicants should log in with their student number. Once they have been admitted, matriculated, and become SFU students, they will be issued a computing ID to use for goSFU and other SFU services.

SFU and FIC Students should log in with their computing ID.

T4A slips are issued through goSFU and myINFO. If a student receives eligible scholarship payments via payroll, a T4A slip would be issued to the student and be retrievable via myINFO. Questions about a T4A slip issued by Payroll can be directed to Payroll Services at payroll@sfu.ca.

T4A slips are generated for scholarships, fellowships, or bursaries received during the tax year, from January to December in any given year. If the student did not receive such benefit during the year, the student will not be issued a T4A slip. For more information, refer to www.sfu.ca/students/fees/T4A.html.

T2202 slips are the tuition tax receipts issued to all students who paid tuition for courses in the previous calendar year. It shows the amount of tuition that is paid. For more information, refer to www.sfu.ca/students/fees/T2202.html.

All graduate students are considered full-time students, regardless of the number of units taken.

For a name change, the application must first be verified and processed by the Records department in goSFU. For the change of name application form, refer to www.sfu.ca/students/forms.html.

For a SIN update, students must first log in to goSFU and update their SIN under the ‘Personal Information’ section of their goSFU account. For information about SIN, refer to www.sfu.ca/students/fees/social-insurance.html.

Once the personal information is updated in goSFU, students can email student_accounts@sfu.ca and request for an amendment to their T2202 or T4A slip, by indicating their student ID, brief description of the change being requested, and the tax year of which the amendment should be applied to.