Getting Support

Being a student is challenging, and doing so while navigating a global pandemic is unprecedented. COVID-19 has impacted all of us, and guidelines to stay home can feel isolating and overwhelming. If you're looking for support and are unsure where to start, our Access Case Managers run daily drop-in Health & Counselling advising sessions over Zoom to help students find the kind of support they need. They are also available over LiveChat on Monday, Wednesday, and Fridays to answer any questions about our services.

In-person and Virtual Support Options

Booking an appointment with a doctor or a counsellor

Counsellors, doctors, nurses, and all of our other services providers are all still available for video or phone appointments. Please contact our clinic in advance to book an appointment or to connect with a service provider. In-person appointments are available when medically necessary.

Urgent appointments are available: if you need to speak with a professional due to a sudden loss, traumatic event, critical incident, or suicidal thoughts and feelings, please notify our front desk when you call.


For that 24/7 support: My SSP is a free service available to all SFU graduate and undergraduate students. Students have immediate access to confidential support and counselling in multiple languages. Accessible from anywhere in the world by phone or through the downloadable app. Learn more here.

  • Call 1.844.451.9700. Outside of North America? call 001.416.380.6578
  • Helpful support resources are also available through the app.

Students in Self-Isolation

If you are in self-isolation or need to self-isolate, connect with the SFU COVID Assistance and Remote Engagement Support (CARES) Program.

Our various identities may cause us to experience the challenges of COVID-19 differently. 

When people associate COVID-19 with a specific group, ethnic community or nationality, stigma and discrimination occurs. These narratives are reflected in acts of racism or xenophobia. These behaviours can have a significant effect on the mental health of affected individuals. Stigma affects us all. It creates fear or anger towards people instead of the virus.

It’s important for all of us to stand up and refute these narratives. As the SFU community, we have the opportunity to come together and support each other.