LiveChat Support

Life can be stressful and overwhelming. Do you have brief questions for a mental health provider?

What is LiveChat?

LiveChat is a messaging tool to connect with Access Case Managers to ask about available services and supports. Please note: LiveChat is anonymous.

How does it work?

No appointment or registration process is required, simply log on from your browser during designated LiveChat hours and an Access Case Manager will respond within 5 to 10 minutes.

  • Check out Upcoming Session for any updated times or changes to the sessions.

Talk to an Access Case Manager and find out about specific services and supports, or ask how Health & Counselling can support you best - whether it's through regular counselling, groups, workshops or referrals.

Some examples of questions:

  • How can I get set up with counselling?
  • How do I book an appointment with a doctor?
  • How do I get a health care provider statement to withdraw from classes?

What can I talk about on LiveChat? 

LiveChat is to assist you with general questions related to mental health support, services, and resources. It is not intended for Crisis support or in-depth conversations.



  • 9:30 to 11:30am
  • 1:30 to 3:30pm

Thursday, Jan 5

  • 1:30 to 3:30pm

How do I join? 


  • Morning LiveChat
    9:30 to 11:30am
  • Afternoon LiveChat
    1:30 to 3:30pm


*Both Morning and Afternoon sessions on March 20 are unavailable.

Click to join the chat

Students can expect a response within 10 minutes.

Who are the Access Case Managers?

Deborah Fung

Registered Clinical Counsellor

Deborah is a Registered Clinical Counsellor and passionate about supporting students wherever they're at in their personal mental health journey.  Her previous roles at SFU involved academic advising and program planning for new students, which fostered her appreciation for the variety of unique needs across a diverse student population.  As an Access Case Manager, Deborah is curious to learn about the details of your individual concerns so that she can connect you with the best fit resource to support you.

Harp Shergill (She/Hers)

Registered Social Worker

Harp is a Registered Social Worker and passionate about creating a society based on equity, social harmony, mutual respect and human dignity; while addressing racial discrimination. She has several years of experience in the field of social work and health care and joined the Health & Counselling Team at SFU in 2019. As an Access Case Manager, Harp works closely with you to understand your individual needs so she can connect you with helpful and valuable resources. She wishes to ensure students are seen, heard and valued.