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You invest a lot as a student. Time, energy, money, and more. A variety of support options are available at SFU. Learn what's here for yourself and your community so you can feel supported and successful.
A team of mental health professionals are on campus to help you meet the challenges of achieving your academic and personal potential. Booking an appointment with SFU Health & Counselling is free for all students.
You can call or chat online with a counsellor whenever you need to with My SSP. Free service for all SFU students, My SSP is available in multiple languages with options for immediate, ongoing, in-person or over-the-phone counselling.
Support networks across campus
Here's a glimpse of on-campus support resources available to assist you throughout your journey as a student.
SFU administration resources
Academic Advisors within Student Services are trained and experienced in helping you to make important decisions about your academic journey at SFU. We can help you with planning your degree, understanding program requirements, and choosing a major. We are committed to providing a supportive atmosphere that heightens your educational, career, and professional development while helping you to understand options and access resources. We offer a variety of ways to connect with an academic advisor such as LiveHelp instant messaging, drop-in advising, and booked appointments.
Academic advising is available at Burnaby, Surrey and Vancouver campuses. This service is for you if you are:
- A newly admitted student;
- An undergraduate student with fewer than 60 units and undeclared;
- An undergraduate student who is experiencing academic difficulty; or
- An undergraduate student with fewer than 60 units, declared, and wanting to change your major.
If you have declared your major and/or accumulated over 60 units, you should contact your program/departmental advisor. Office hours for advising and information about faculty and program approval are available from your academic department.
Campus Public Safety (CPS)
Campus Public Safety (CPS) is mandated to provide public safety and resource protection services for the University community with a focus on security risk mitigation. In cooperation with other campus service units, CPS supports student success by facilitating responses and programs related to personal safety, emergency response, investigations, and risk assessments.
778.782.4500 (emergency – 24 hours)
Centre for Accessible Learning
Simon Fraser University is responsible for ensuring that persons with verified disabilities have equitable access and opportunity to the programs, services, and facilities offered by the institution. The Centre for Accessible Learning (CAL)* is mandated with implementing many aspects of this responsibility, including the determination of a student’s entitlement to accommodations on the basis of their disability. Accommodations are intended to reasonably offset barriers resulting from the impact of the student’s disability in the academic environment while also not compromising the academic standards of the University.
The process of registering with the CAL takes time and so we encourage students to contact the office as soon as possible. The general steps include (1) completing an Application for Services form, (2) submitting current documentation; and, (3) attending an intake appointment with a Disability Access Advisor. Students may choose to first attend an information session to better understand the role and services of the Centre before deciding whether to proceed with registration.
To assist with timely registration, students are advised to fully review the documentation requirements.
The Centre appreciates that personal privacy is of utmost concern to students and we maintain a strict confidentiality policy, in accordance with the Freedom of Information and Protection of Privacy Act of BC.
Co-operative Education / Work Integrated Learning (WIL)
Work Integrated Learning (WIL) is responsible for helping students become engaged in their education and career planning through career building opportunities that allow students to "learn by doing".
WIL's flagship program is Co-operative Education (Co-op). Students can join Co-op to develop their job search skills (resume, cover letter, interview), gain a year of work experience in their field by alternating between paid work semesters and study semesters, and graduate with industry contacts and marketable skills.
Monday to Friday
9:00am to 4:30pm
Career & Volunteer Services
Career & Volunteer Services supports students with any work and career related questions.
We help students identify possibilities and work with them to develop strategies and become more intentional. We take a strength-based approach that helps build resilience, optimism, and agency, while recognizing the uncertainty and complexity of the world.
Support is available at all three campuses and is free to students for up to one year after graduation.
Monday to Friday
9:00am to 4:30pm
Financial Aid & Awards Office
This Financial Aid and Awards office supports all SFU students (undergraduate and graduate, full-time and part-time, domestic and international).
We are responsible for the front-line advising and administration of all undergraduate entrance, athletic and in-courses scholarships and awards and needs-based funding (bursaries, government student loans (Canadian and US), emergency funding and work-study) for both graduate and undergraduate students.
We are also responsible for the processes associated for the annual undergraduate convocation medals. We are accountable to the policies and regulations not only at the institutional level pertaining to financial aid and awards, but to both provincial and national governments in Canada, the US Department of Education and the NCAA.
Please find hours of operation and location of in-person services at the various campuses here.
Health & Counselling Services
Our team of medical professionals are here on all three campuses to support your health and well-being. Book a medical appointment or a counselling appointment with us today, or check out our workshops and programs that run throughout the year to support your success at SFU.
Monday to Friday
9:00am to 4:30pm
Human Rights Office
Indigenous Student Centre
The Indigenous Student Centre (ISC) is a welcoming gathering space that provides holistic student support and services to Indigenous students (First Nations, Metis & Inuit). The focus of ISC services and programming is to increase opportunities for Indigenous students to engage in cultural activities and to foster a sense of belonging and community at SFU.
The ISC provides access to:
- Safe study spaces with computers, printers and a photocopier
- Common kitchen space to store lunches, with access to snacks
- Space to smudge
Programming at the ISC includes:
- Culturally relevant workshops
- Academic workshops
- Health and wellness workshops
- Peer mentors
The Interfaith Centre seeks to be a service (over 116 weekly group meetings), support (one-one chaplain support) and provide space for students, staff & faculty of faith or those interested to practice, develop, question, integrate and mature in faith while attending SFU. While also, engaging the SFU community by, increasing the understanding of and respect for religious beliefs and practices across all three campuses.
Director & Head Chaplain: Victor Thomas
International Services for Students
International Services for Students (ISS) is a welcoming and professional one-stop support for international resources, agency and services for all students, including international and exchange students, refugee and new Canadian students, students planning learning abroad, as well as faculty and staff leading international and intercultural learning activities.
ISS offer supports for SFU students from international pathways including immigration advising and workshops; medical insurance information; orientation and transition services; intercultural events and programs; as well as peer to peer support through the Global Community Mentorship Program. For students seeking international learning opportunities, ISS operates SFU's study abroad programs (exchanges, field school, short-term summer programs).
The Ombudsperson at SFU is an independent, impartial and confidential resource for students. We provide information and guidance on students' rights and responsibilities, and University regulations, policies and procedures. The Ombudsperson does not advocate or represent students directly, but acts as a confidential and impartial resource to learn self-advocacy skills. The Ombudsperson is available to help students become their own advocates by providing them with information or advice about regulations, policies and procedures and strategies to use constructive ways to raise issues.
Residence & Housing
Current SFU student residents who need to speak to someone about any issues or concerns related to their room or the community they live in can contact either our Residence Life or Residence and Housing Team.
Students who have questions about living in residences at SFU and the different housing options that are offered on campus (not UniverCity), their SFU Residence and Housing application, how to pay their Residence and Housing or Meal Plan fees, the community, have general on-campus living questions, or who have friends and family who would like to visit can contact Residence and Housing either in person at our office, via email, or our online chat (subject to hours of operation).
Sexual Violence Support & Prevention Office
SFU’s Sexual Violence Support & Prevention office (SVSPO) is a welcoming space where you can share your experience without judgment or assumptions. The office works from a survivor-centered and trauma-informed approach that empowers survivors to choose what their support needs are. Regardless of when or where the incident occurred, you can receive assistance.
The SVSPO provides information, support, and assistance in accessing both on- and off-campus resources. Our office is located at the Burnaby campus, in the Diamond Alumni Center, lower level room 014—however, we can meet you at any SFU campus or an alternate location of your choice.
The SVSPO provides:
- Free and confidential support, information, and advice
- Referrals to on- and off-campus supports and resources as needed
- Personalized safety planning
- Information on confidentiality
- Information on reporting options available to you, and assistance with accessing these options
- Assistance in navigating court processes
- Transportation options to the hospital, police, or other emergency services
- Information packages for yourself or a friend who has experienced sexual violence
- Streamlined assistance with academic, workplace, or other accommodations at SFU
- Provides support and advice for those who have received a disclosure
Student Conduct Office
Student Learning Commons (SLC)
Visit the Student Learning Commons for expert and friendly help with academic writing, learning, and study strategies — in an environment of collaboration, discussion, and peer learning. You can find SLC services on all three campuses: Burnaby, Surrey & Vancouver.
Travel Safety - Safety and Risk Services
Travel Safety Registry, Emergency support through International SOS; Pre-trip safety and Security advice.
An SRS Staff member can be reached through ISOS 24/7 during international emergencies.
ISOS (24/7): +1-215-942-8478
Monday to Friday
8:45am to 4:15pm
Student-led support from the SFSS
Simon Fraser Student Society (SFSS)
The Simon Fraser Student Society (SFSS) exists to improve the academic conditions, social experience, financial conditions, and health and well-being of our undergraduate members. We provide assistance for campus events, advocate for issues that are important to our members, provide study and social spaces, oversee the undergraduate health and dental plan, and much more.
SFSS: for students, by students.
The Women's Centre
The SFU Women’s Centre is a safer space for women to build community on campus. Home to a resource area for folks of all genders and a 24/7 lounge for self-identified women, the Centre is an anti-oppressive space for celebration and healing on campus.
Come by for free safer sex supplies, peer support, and crisis referrals.
Monday to Friday
9:00am to 4:00pm
Location: TC 3014 (Rotunda)
Out on Campus
Out on Campus is SFU’s LGBATQ+ centre, brought to you by the SFSS with further support from the GSS. We provide a safer space on campus for people of all genders and sexualities. At our centre, you’ll find a resource library, a free and diverse range of safer sex supplies, and a lounge space. Staff are trained to provide peer support and crisis referrals to folks of all genders.
Monday to Friday
9:00am to 4:00pm
Location: TC 314-N (Rotunda)
Health and Dental Health Coverage
The Plan provides coverage for many important services not covered by provincial health care. Take the time to get know these benefits in order to get the most out of your plan.
Dental Coverage: Your Plan covers 70% to 80% of your dental costs and by visiting a StudentCare Dental Network member, you will receive an additional 20% off dental services. This will enable you to have up to 100% of your dental costs covered by the Dental Plan.
Monday to Friday
9:00am to 5:00pm
Location: Student Health & Dental Plan Office MBC, Room 2240
Food Voucher Program
Apply for and redeem a $25 food certificate up to 3 times per semester. Intended for currently enrolled students in a state of need, this student-run service is funded primarily by donations and student fees.
The envelope will be ready within the week of request submission.
To apply: bit.ly/sfssfoodbankform
Questions? Contact the Student Centre
Location: MBC 2270
Free Legal Clinic
Have a dilemma for which you need legal counsel? Need papers notarized? Our clinic provides those services free for graduate or undergraduate students at SFU.
Appointments are typically 15 minutes each, every other Thursday. But if time permits, we’ll do our best to extend your appointment up to 30 minutes if needed.
To book: bit.ly/sfsslegalclinicform
Questions? Contact the Student Centre:
Location: MBC 2270
Life as a student can sometimes go beyond the three SFU campuses. Search off-campus resources available for you throughout the Lower Mainland.
Self-referral mental health services
Vancouver Access and Assessment Center
Available 24/7 to adult (17+) Vancouver residents
Mental Health Emergency Services provide urgent and non-emergent care for individuals experiencing a mental health crisis. Services may be provided over the phone, in a clinic, or on an outreach basis
Open 24 hours
Joseph & Rosalie Segal & Family Health Centre
Level 1 East Entrance
803 West 12th Avenue
Vancouver, BC V5Z 1M9
Burnaby Outpatient Program Central Intake
Referrals are accepted through central intake from family physicians, other health professionals, and well as from individuals, family or significant others.
Adult Short-Term Assessment and treatment
The Adult Short-Term Assessment and Treatment (ASTAT) program is a community mental health and substance use service that provides diagnostic assessment, short-term treatment and other support services to individuals 19 and older who are experiencing mental health and substance use concerns.
You can get a referral for the ASTAT program through your local Mental Health Centre.
Burnaby Alcohol & Drug Information & Referral
Addiction support workers provide 24-hr information and referral to counselling, detox, residential treatment centres, and self-help groups.
Burnaby Substance Use Services
Provides free confidential counselling for anyone who is concerned about their own or someone else’s alcohol and drug use. Outreach services for youth and older adults are also available.
SAFER (Suicide Attempt Follow-up, Education and Research)
Available 24 hours a day, 7 days a week
Family Services of Greater Vancouver
Counselling to all ages & genders, youth & children’s programming
Vancouver, Richmond, New Westminster
Vancouver & Lower Mainland Multicultural Family Support Services
We are a non-profit organization offering free and confidential services to immigrant visible minority and refugee women and their families who are experiencing family violence. We are located in Burnaby but we serve clients in the entire Lower Mainland.
We provide personal support for queer, trans, and Two-Spirit people of all ages to live healthier, happier lives: youth services, support groups, and counselling.
1170 Bute Street
Vancouver, BC, V6E 1Z6
604.684.5307 ext 100
Rainbow Refugee is a Vancouver based community group that supports people seeking refugee protection in Canada because of persecution based on sexual orientation, gender identity, gender expression (SOGIE) or HIV status.
Refers to all other/appropriate victim services organizations based on need
Services for women & children
Legal Services, transitional & emergency housing, outreach, stopping the violence counselling
Battered Women’s Support Services
Crisis, legal, and counselling services
Services for men
BC Society for Male Survivors of Sexual Abuse
Provide treatment and support services to male survivors of sexual abuse and support significant-others and relatives of the survivors
MOSAIC Men in Change
The Men in Change program focuses on preventing the occurrence or recurrence of domestic violence through supporting men to take responsibility for their actions and work toward changing their behaviour.
BC Men’s Resource Centre