Live Chat Disclaimer


The given information/advice via Live Chat is only applicable to SFU students. While we do our best to ensure that the advice given is accurate and up to date, please be aware that all information provided is subject to change without notice. 

For updated immigration policies and legal information, it is your sole responsibility to refer to the Immigration and Refugee Protection Act and Regulations, the Immigration, Refugees and Citizenship Canada (IRCC) website, the BC Medical Services Plan website, or other official direct sources, as applicable.

The Live Chat service is powered by a third-party chat application during the designated livechat hours. SFU is committed to make every effort in protecting your personal information. However, with any online service, there is some level of risk when communicating information over the Internet. The International Services for Students office expressly disclaims any liability for any injury, loss or damage incurred by use of or reliance on the information provided via this LiveChat Service.


The International Services for Students office makes this voluntary service available to you for your convenience. Please be advised that the personal information you provide to initiate this session and a record of the conversation is stored and accessed in Canada. All conversations are automatically recorded and retained for the period of time required by law and University policy. Your conversation is encrypted as it moves back and forth between your computer and the chat platform's server. You should carefully consider and decide if, it is appropriate to use this service to discuss sensitive personal financial, immigration, or academic details. If you are concerned about communicating your personal information on-line, please book an appointment to speak with an International Student Advisor in person.


The information you provide to initiate a chat session and your conversation with an operator is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)). It is related directly to and needed by the University to provide you with the chat service and administer the University's use of the service. The information will be used to log you into the session, record a copy of your conversation with the operator, trouble-shoot problems with the service and answer follow-up queries if necessary. The information will also be used to ensure the quality of an operator's service. If you have any questions about the collection and use of this information please contact, International Services for Students, 778-782-4232.

If you are concerned about using LiveChat, you may still access our advising services via in-person appointment, email, and phone. Visit here for more information on alternative advising options other than Livechat.