Phone and email scam - protect your information

July 22, 2019

There have been reports of individuals claiming to be from the Canada Border Services Agency (CBSA) calling and emailing individuals to request personal information and/or payment.  Note that the CBSA never initiates a request for personal or financial information by telephone or email.  Telephone calls and emails may display numbers and email addressses which appear to come from the CBSA in order to mislead.  You can read more about this on the CBSA website.

If you get a suspicious phone call or email do not give out your personal information or payment details.  You should contact the Canadian Anti-Fraud Centre to report it immediately.  Here you can also get more information regarding whether the correspondence you received was part of a scam. 

If you do not feel comfortable reporting this yourself, please contact an International Student Advisor at or at 778-782-4232.  You can also book an in-person appointment with an International Student Advisor by visiting our website or reach out to us via Live Chat