Protection of Privacy Notice

Student Services makes this volunteer service available to you for your convenience. Please be advised that the personal information you provide to initiate this session and a record of the conversation is stored in Canada. All conversations are automatically recorded and retained for the period of time required by law and University policy. Your conversation is encrypted as it moves back and forth between your computer and the chat platform's server . You should carefully consider and decide if, it is appropriate to use this service to discuss sensitive personal financial or academic details. If you are concerned about communicating your personal information on-line, please speak with a Student Services representative in person.

Personal Information Collection Notice

The information you provide to initiate a chat session and your conversation with an operator is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)). It is related directly to and needed by the University to provide you with the chat service and administer the University's use of the service. The information will be used to log you into the session, record a copy of your conversation with the operator, trouble-shoot problems with the service and answer follow-up queries if necessary. The information will also be used to ensure the quality of an operator's service. If you have any questions about the collection and use of this information please contact Registrar and Information Services, 778.782.6930.

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