Companies Create Star Performers
``How Bell Labs Creates Star Performers,''
by R. Kelly and J. Caplan, Harvard Business Review,
- Managers can't observe the work that goes on inside a
knowledge professional's head
- High IQs don't explain the difference between stars and middle
- For the Bell Labs experts, taking initiative means going above
and beyond the call of duty.
- Men and women may indeed communicate with their bosses differently
The effect of training: