References
[1] S. M. Ross, Simulation. San Diego: Academic Press, 2002.
[2] W. Gilchrist, Statistical Modelling. New York: John Wiley & Sons, 1984.
[3] “Traffic modeling and resource allocation in call centers,” http://www.diagnosticstrategies.com/traffic_modeling.htm.
[4] S. S. Shapiro and A. J. Gross, Statistical Modeling Techniques. Marcel Dekker, 1981.