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Storage Infrastructure Upgrade: Dec. 17th 5:30 AM to 7 AM

On Wednesday, December 17th between 5:30 AM and 7 AM, we will be updating our storage infrastructure. During this time, the following applications or services will be unavailable ... Read more

Are you a Mac user thinking of upgrading to Yosemite?

Our desktop team would like you to consider for the time being. Read more

We've Upgraded SFU Connect with a Security Patch

Older email clients will no longer function with SFU Connect. Read more.

October is Cyber Security Month

This week, several computers on campus were infected with a CryptoWall Trojan, a form of malware known as ransomware. CryptoWall encrypts files on infected computers and then offers to restore encrypted files for a fee. As time passes the ransom fee increases. Don't pay the ransom. Contact your department's technical support person for assistance.

Trojans like CryptoWall are often circulated by infected email attachments or advertisements of popular websites. Since October is Cyber Security month in Canada, IT Services would like to take this opportunity to provide you with some helpful information and security tips.

Read more ...

Fix Applied for Issue regarding Android Device Encryption Prompt

Some users with unencrypted, stock Android devices were prompted to encrypt their devices as of the SFU Connect upgrade on August 23, 2014. For users who chose to encrypt their devices, the syncing of data worked as expected. However, some users did not wish to proceed with doing so for various reasons and, consequently, were not able to sync data. To address this, a fix was put into place on the afternoon of Wednesday, September 3, 2014.

Read more...

SFU Connect Access Update – Services Now Restored: Message from the CIO

Yesterday, many of you were unable to use SFU Connect email services.  We apologize for the disruption to your work and thank you for patience as we worked to resolve the problem.

Read more...

Transition to the New CAS Login Page - Saturday, August 23, 2014

On Saturday, August 23, 2014, the following services will transition to the new version of SFU's Central Authentication System (CAS):

  • SFU Connect
  • SFU Canvas
  • All non-CQ, .htaccess protected pages hosted on SFU webspace

The new version of CAS will feature the new SFU Common Look and Feel, plus a responsive design to offer a better experience for mobile and tablet users.

Read more about this change...

Who we are and what we do

IT Services advances SFU's capabilities with effective technologies and services. While providing a multitude of resources to SFU staff, faculty and students across all campuses, we play a key role in:

  • Investigating emerging technology
  • Protecting and preserving institutional data, resources and services
  • Collaborating actively for effective solutions
  • Making decisions in the context of institutional and technical strategies

Read more about SFU IT Services and our strategic statement.

Find out more

Scheduled Maintenance

  • BC Campus Windows Server Patching
    5:00 AM - 6:00 AM
    December 18, 2014
    No Description
  • Routing Migration for Data Center Networks 95/100/101/102/103
    6:30 AM - 7:30 AM
    December 19, 2014
    The current Data Center core router has reached its limits and university services has been recently impacted due to this. Routing will be a moved to a more capable equipment. The following major services will be impacted: * www.sfu.ca * fins.sfu.ca, myinfo.sfu.ca, go.sfu.ca, sims-prd.sfu.ca * Email (SFU Connect, Alumni Mail Management) * CAS authentication system * Learning Management Systems ( Canvas , WebCT , LONCAPA , Sakai) * Web publishing (including CQ , cgi . sfu .ca, fraser . sfu .ca, sasamat . sfu .ca) * Collaboration tools ( wiki . sfu .ca, blogs . sfu .ca) * Amaint * LDAP * LiveHelp * Maillist * SAM * WebForm * WebSurvey * RT * Proxy * ServiceNow
  • Canvas Upgrade
    12:00 PM - 1:00 PM
    December 19, 2014
    No Description
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