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Update Monday August 31, 2015 - 11:00 AM

SFU Phones continues to work with Mitel, Bell and Telus to resolve the PRI issues preventing the SFU phone system from receiving or making external calls. We recognize the importance of this service and hope to resolve this as soon as possible. 

Univercity, The WTB and Discovery Park continue to be without Hydro power. The latest information from BC Hydro indicates power will likely be restored after 8 pm this evening.

Update Monday August 31, 2015

An unexpected power outage disrupted a number of services on campus over the weekend. Services still affected by the outage include Phones and Research Computing, Discovery 1 and Discovery 2.

Any calls into or out of SFU will not get through. Research computing will remain down until the backup power supply have been fully restored.

We will provide further updates as they become available.

SFU and IT Services Welcomes New CIO!

Dr. Jon Driver, Vice-President, Academic and Provost announced the appointment of Mark Roman as our new Chief Information Officer effective September 8, 2015.

Mark Roman is currently the Chief Information Officer and Associate Vice President of Information and Communications Technology for the University of Saskatchewan (USask). Mark holds a B.Math (Computer Science) from the University of Waterloo, an M.B.A. from Queen’s University, and is also a certified P.M.P. (Project Management Professional).

Earlier in his career, Mark was the Chief Information Officer at the University of Victoria (UVic) and the Executive Director of Enterprise Systems at Carleton University.

During this period of transition, the continued support of all members of the SFU community is appreciated. IT Services team is very excited and look forward to working with Mark Roman.

Office 365 for Education now available!

As a additional benefit of the licensing agreement between SFU and Microsoft, Office 365 for Education is now available.  Click here for more information.

We've Upgraded SFU Connect with a Security Patch

Older email clients will no longer function with SFU Connect:

Read more.

Are you a Mac user thinking of upgrading to Yosemite?

Our desktop team would like you to re-consider for the time being:

Read more

Cyber Security Tips

CryptoWall Trojan is a form of malware known as ransomware. Malware such as CryptoWall encrypts files on infected computers and then offers to restore encrypted files for a fee. As time passes the ransom fee increases. Don't pay the ransom. Contact your department's technical support person for assistance.

Trojans like CryptoWall are often circulated by infected email attachments or advertisements of popular websites.  IT Services would like to take this opportunity to provide you with some helpful information and security tips:

Read more ...

Android Device Encryption Prompt

Some users with unencrypted, stock Android devices were prompted in late 2014 to encrypt their devices for SFU Connect; for users who did not wish to proceed with doing so for various reasons, a fix was has put into place.


CAS Login Page

The following services reflect the new version of SFU's Central Authentication System (CAS):

  • SFU Connect
  • SFU Canvas
  • All non-CQ, .htaccess protected pages hosted on SFU webspace

CAS features the new SFU Common Look and Feel, plus a responsive design to offer a better experience for mobile and tablet users.

Read more about this change...


Who we are and what we do

IT Services advances SFU's capabilities with effective technologies and services. While providing a multitude of resources to SFU staff, faculty and students across all campuses, we play a key role in:

  • Investigating emerging technology
  • Protecting and preserving institutional data, resources and services
  • Collaborating actively for effective solutions
  • Making decisions in the context of institutional and technical strategies

Read more about SFU IT Services and our strategic statement.

Find out more

Scheduled Maintenance

  • Canvas Update
    10:00 AM - 11:00 AM
    September 1, 2015
    Canvas updates with zero expected downtime.
  • ServiceNow Maintenance
    5:00 PM - 6:00 PM
    September 3, 2015
    ServiceNow Maintenance Window - every 2 weeks on Thursdays from 5pm to 6pm
  • Email/SFU Connect
    12:01 AM - 4:00 AM
    September 5, 2015
    Regular scheduled maintenance
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