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Wake-Up Call: Canada's Long-Term Care Crisis

The COVID-19 pandemic has been a powerful—and painful—wake-up call to the systemic gaps in our long-term care sector, with 82 per cent of pandemic-related deaths in Canada happening in care homes. 

Frontline workers and health care staff have made heroic efforts in this time of crisis, but they face the long-standing challenges of Canada’s underfunded and devalued long-term care system. For years, seniors’ advocates have been calling for policy reforms to address issues of frontline staff shortages, low wages, inconsistent staffing and outdated physical infrastructure. How many deaths could have been avoided if appropriate investments and changes had been made before the pandemic surfaced?

On National Seniors Day, join us to engage in an honest discussion about how to create a community of care that provides older adults with a safe and supportive environment while maintaining their dignity, values and comfort, during and beyond the pandemic.

Each speaker – including health care providers, care home administrators and safety association representatives – will give a brief presentation of their experience during the pandemic, followed by a Q&A session with the audience.


Habib Chaudhury

Habib Chaudhury

Chair and Professor, SFU Department of Gerontology

Dr. Habib Chaudhury has extensive research experience in the field of environmental gerontology. He conducts research and consulting work in the following areas: physical environment for people with dementia in long-term care facilities, memories of home and personhood in dementia, community planning and urban design for active aging, and dementia-friendly communities. His projects have been funded by the Canadian Institutes of Health Research, the Social Science and Humanities Research Council, the Canada Mortgage and Housing Corporation, CapitalCare Foundation and the Centre for Health Design.

His published books include: Environments in an Aging Society: Autobiographical Perspectives in Environmental Gerontology (Annual Review of Gerontology and Geriatrics, Vol 38, 2018; co-edited with F. Oswald), Remembering Home: Rediscovering the Self in Dementia (Johns Hopkins University Press, 2008) and Home and Identity in Later Life: International Perspectives (Springer Publications, 2005; co-edited with G. Rowles).

Dr. Chaudhury conducts research consulting with various national and international organizations in the areas of planning and design of seniors' housing and long-term care facilities. He is also affiliated with the Centre for Research on Personhood in Dementia at the University of British Columbia, and Alzheimer Catalonia in Barcelona, Spain. He serves as the Editor-in-Chief of the Journal of Aging and Environment.


Isobel Mackenzie

Lou Black

Director of Research and Policy, Hospital Employees' Union

Lou Black is the Director of Research and Policy for BC's Hospital Employees’ Union (HEU). She holds a BA in Economics and Gender Studies from Simon Fraser University, and an MA in Community and Regional Planning from the University of British Columbia. Her research has focused on working conditions in health care, long-term care service delivery, and the integration of community and labour organizing. She has been with the HEU for the last 14 years.

The HEU represents members in all areas of the health care system, from hospitals to group homes, and labs to home care. For 75 years, the HEU has advocated for better working and caring conditions, defended public health care delivery, and spoken out against privatization. The HEU represents 50,000 health care workers across BC.

Dan Levitt

Dan Levitt

Executive Director, Tabor Village

Dan Levitt is an acclaimed international speaker, elder care leader, writer and gerontologist, specializing in helping others to create better lives for seniors. Dan’s purpose is to teach people how to transform the lives of older adults across the globe. As a popular professional speaker, he has delivered inspiring keynote speeches impacting thousands of people on four continents. Dan doesn’t tell people where to go but guides them in the direction of where they need to go. His talks leave the audience with a new mindset on aging needed to thrive in the 21st century.

As the Executive Director of Tabor Village, Dan Levitt shepherds the enhancement of social, spiritual and care needs for more than 300 seniors, inspiring a team of over 400 employees and volunteers with a commitment to continuously improving the quality of life. Dan is an Adjunct Professor in Gerontology at Simon Fraser University, an Adjunct Professor in the School of Nursing at the University of British Columbia, and a Sessional Instructor at the British Columbia Institute of Technology.

Dan’s adventure exploits have taken him from Africa’s highest peak, Mt. Kilimanjaro, to the Caribbean Sea’s coral reefs, from canoeing across the Yukon to racing in the six World Marathon Majors.

Jennifer Lyle

Jennifer Lyle

Chief Executive Officer, SafeCare BC

Jennifer Lyle is the Chief Executive Officer of BC’s continuing care workplace safety association, SafeCare BC. Prior to coming on board with SafeCare BC, Jennifer worked in a dual role as a health care practitioner and the Director of Operations for a Burnaby-based rehabilitation organization after graduating from Simon Fraser University with a Bachelor of Science degree. She later obtained her Master of Health Administration at the University of British Columbia. During the first wave of the COVID-19 pandemic, Jennifer led her team in a rapid realignment of operations, including the launch of a province-wide PPE initiative, Operation Protect, which led to the procurement of over 1.25 million PPE items in three months.

Jennifer is a strong advocate for thinking about the health care system as an interconnected ecosystem, and believes that being nimble and attuned to the needs of continuing care providers is critical during times of emergency. In her down time, you can find Jennifer hiking in the backcountry, spending time with her family, or volunteering in the community (albeit in a physically distanced way these days).

Isobel Mackenzie

Isobel Mackenzie

BC Seniors Advocate

Isobel has over 20 years’ experience working with seniors in home care, licensed care, community services and volunteer services. Isobel led BC’s largest not-for-profit agency, serving over 6,000 seniors annually. In this work, Isobel led the pioneering of a new model of dementia care that has become a national best practice. She led the first safety accreditation for home care workers, among many other accomplishments. Isobel has been widely recognized for her work and was named BC CEO of the Year for the Not-for-Profit Sector and nominated as a Provincial Health Care Hero.   

Prior to her appointment as the Seniors Advocate, Isobel served on a number of national and provincial boards and commissions including the BC Medical Services Commission, the Canadian Home Care Association, the BC Care Providers Association, the BC Care Aide and Community Health Worker Registry, and the Capital Regional District Housing Corporation.

Isobel received both her undergraduate and graduate degrees from the University of Victoria and has a Certificate in Health Care Leadership from the University of Toronto. Isobel lives in Victoria.

Isobel Mackenzie

Joy Parsons

Chief Executive Officer, Fair Haven Homes Society

Joy is the CEO of Fair Haven Homes Society, a charitable non-profit that provides homes for seniors. She is a health care leader with more than 25 years of experience in clinical care, operations management, service planning, program development, facility design and redevelopment. She started her career as an occupational therapist and has worked in both Canada and the United States in various roles spanning acute care, rehabilitation and residential care services.

In her current role, Joy is responsible for the operations of two long-term care homes and three affordable housing communities for seniors. Fair Haven employs approximately 400 staff that nurture community and quality of life for more than 600 seniors.

Other career avenues have included roles as educator, public speaker, expert witness, consultant, researcher and author, and she is currently on the Board of the College of Occupational Therapists of BC.

Joy enjoys her family life with her husband and two sons. They have a dynamic lifestyle in greater Vancouver that includes skiing, golfing, soccer and baseball, as well as camping and travel.


Thursday, October 01, 2020

5:30 - 7:30 PM


Online Event
A link and password to join the event will be sent to registrants via Eventbrite.


Registration and password

A password to access this webinar will be sent to all registrants via email in the days and hours preceeding the event.

Technology requirements

This workshop will be presented in a participatory webinar format. To engage fully you will need:

  • A laptop, computer, or smartphone
  • A webcam
  • A microphone
  • Speakers or headphones

Protecting your privacy

To ensure that we are using online meeting technology in a privacy-conscious way, we are following best practices for this online event series:

  • We will only circulate the meeting link to those who are registered for the event
  • We will password protect the meeting
  • We will enable end-to-end encryption
  • We will not use attention tracking

To protect your own privacy we suggest that:

  • You use a unique email address to log into the webinar. This is so that the webinar platform can’t cross-reference your profile with the rest of your digital profiles under your email address.
  • We suggest you do not use your Facebook profile to log into the webinar. This is so that the webinar platform can’t cross-reference you with your Facebook account.
  • We remind you that whatever you say in the webinar is public and recorded, so please do not share sensitive information about yourself or others, and do not say anything you do not wish to enter the public domain.

To protect the privacy of others we ask that:

  • You do not record or photograph yourself, other participants, or the hosts during the webinar, unless permission is requested and given.


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