9-1-1 for Campuses or Business Complexes

[Dave Colvin <ppddgc@julian.uwo.ca>]

The University of Western Ontario is about to implement a new Nortel
telephone switch that makes 9-1-1 possible.  We are interested in how other
universities and colleges (or large business complexes) treat emergency calls.

Our current four digit extension (3333) is answered by Campus Police.
There is either a dispatcher or a police officer on duty there at all
times.  They have hotlines to the city emergency services and request them
after hanging up from the caller. We also have a well-trained Student EMS
team that does first response during the school year.

Some of the options we have discussed are:

1. Continue to publicize an extension for Campus Police as the campus
emergency number and let any 9-1-1 calls go directly to the municipal 9-1-1
centre.

2. Replace the existing campus emergency number with 9-1-1 but it would
only go to the Campus Police office. They would continue to request
off-Campus resources via the hotlines.

3.  Replace the existing campus emergency number with 9-1-1 but enable
Campus Police to transfer directly to the other service while remaining on
the line.

4. Have the call routed directly to the municipal 9-1-1 centre but ring at
Campus Police for monitoring purposes.

5. Have the call routed directly to the municipal 9-1-1 centre and have
them notify us by the hotline (they don't always remember to do this now).

We will be meeting with our telephone vendor this week and are unsure of
the options supported by the system at this point. 

We would appreciate any feedback on what other campuses/organizations are
doing and how well it works.  

Dave.


*****************************************************
DAVE COLVIN - Email ppddgc@julian.uwo.ca
Y2K Contingency Coordinator &
Campus Emergency Planning Coordinator
University of Western Ontario
120 Services Building, London, Ontario N6A 5B9
(519) 661-2111 ext. 8873 - Fax (519) 661-3801
http://hamster.ivey.uwo.ca/~dcolvin/
*****************************************************

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