Introducing ServiceHub

ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.

If you need assistance with a service, request for support at


Updated to the latest version: 5.13.0

Having disrupted Zoom meetings?  Check your Zoom network performance and see our guidelines.

Updated January 3, 2023

SFU Zoom meets most of your videoconferencing needs

SFU Zoom is available to all faculty, staff and students for real-time online teaching, meeting and learning. You can log in SFU Zoom using your Computing ID and passwords. Learn more about SFU Zoom features.

Hosting a class or internal event for more than 300 participants? 

Faculty and staff can request for Zoom Webinar or Zoom Large Meeting for classes or events with more than 300 participants. Not available to student hosts.

What's the difference between Zoom Meeting and Zoom Webinar?

Want to live stream public events, e.g. using YouTube Live or Facebook Live?

SFU Zoom offers Live streaming on third-party applications (e.g. Youtube Live or Facebook Live). This feature is only available to public events, i.e. events including non-SFU members, such as Convocation and StreetFest. Classes or internal events at SFU are NOT eligible for using live streaming.

Learn more about live streaming


Support for instructors and staff

How to guides


The Centre for Educational Excellence (CEE) will be offering workshops, on how to use Zoom as a tool for effective remote instruction. CEE will demonstrate features in Zoom that can be leveraged for teaching and learning, as well as highlight best practices for synchronous instruction.

One-on-one IT support

You can schedule an online support time with IT Services in advance, if you want to:

  • Receive a technical walk through of Zoom, Blackboard Collaborate, or Mediasite
  • Ask a technical question about Zoom, Blackboard Collaborate, or Mediasite
  • Learn more about how to use Zoom, Blackboard Collaborate, or Mediastie.

Book a time with IT Services