Surveysget help

Simon Fraser University offers two online survey options. Both are available to faculty, staff, and students who have an active SFU Computing ID: SurveyMonkey and SFU WebSurvey. If you are an existing user of SurveyMonkey, it is best to transition to the SFU-licensed version 

Note that SurveyMonkey replaces the FluidSurveys system. FluidSurveys end-of-service date was May 11, 2018.

Notice of Service Changes: 

SurveyMonkey: Together with the SFU Privacy Office, we have completed the Privacy Impact Assessment documentation and have been given provisional approval to launch the SurveyMonkey service. 

SurveyMonkey

Logging in to SurveyMonkey

Check the box below to reveal the log-in link for SurveyMonkey. 

The information on this form and the login page is collected for the University under the general authority of the University Act (R.S.B.C. 1996, c. 468), the Freedom of Information and Protection of Privacy Act (R.S.B.C.), and SFU Policy GP-24, “Fair Use of Information and Communications Technology”. It is related directly to and needed by SurveyMonkey and the University in order to administer and support accounts and surveys. The information collected at the time of login will be used only for the purposes of sufficiently identifying a unique user of the system or for troubleshooting sign-on issues. If you have any questions about the collection and use of this information please contact Mike Stanger, Associate Director of Learning & Community Systems, IT Services. Phone: 604.816.3983. email:mstanger@sfu.ca.

By using SurveyMonkey with your SFU Computing ID, you agree to be bound by SFU's Terms of Service for SurveyMonkey.

SFU is offering access to SurveyMonkey, a full-featured web survey tool with a wide variety of question types and reporting. This service is provided to support surveys for University-related teaching, learning, research, and administrative purposes. The SurveyMonkey application and data are hosted in Canada by a commercial provider external to SFU. 

SurveyMonkey Terms of Service

As SurveyMonkey is an external provider of service to SFU, support for the service is provided directly by SurveyMonkey and SFU policies and guidelines related to the use of personal information are subject to SFU's Terms of Service for SurveyMonkey.

Your use of the SurveyMonkey service at SFU is voluntary, and your use of the service indicates agreement with Terms of Service Agreements for SurveyMonkey Inc, and the SFU Terms of Service for the use of SurveyMonkey together with your SFU Computing Account.

SurveyMonkey is hosted in Canada, however the parent company, SurveyMonkey, Inc. is owned and operated in the United States of America. Use of the SurveyMonkey service is subject to SurveyMonkey's Terms of Service, Privacy Policy, and Services Agreement.  

If the Terms of Service or external hosting of SurveyMonkey data is unacceptable for your survey, SFU continues to offer an in-house WebSurvey solution. While not as full-featured as SurveyMonkey, the SFU WebSurvey application and all survey data is hosted entirely in the SFU data centre. 

SFU WebSurvey

The entire SFU WebSurvey application and its data storage is hosted entirely within SFU's datacentre. While not as full-featured as FluidSurveys, SFU WebSurvey provides a solution for data collection in cases where externally hosted solutions may be problematic.

SFU Websurvey is the most appropriate tool to use in any of these cases:

  • personal data is to be collected in the survey where the Terms of Service of SurveyMonkey, Inc. may be in conflict with privacy, legal, or other requirements related to the use of that survey.
  • the provision of personal data to the survey is considered mandatory for some University business (eg. as an assignment or as a component of an assignment in a credit course)
  • if you expect that your survey may extend beyond the end date of the FluidSurveys deployment at SFU. Our current expectation is that FluidSurveys will be available at SFU no later than March 31, 2018.

SFU WebSurvey has a history of providing reliable, secure, locally hosted online surveys. Compared to FluidSurveys, the feature set is more limited, and frequently requested features such as conditional questions or branching are not available in WebSurvey. 

SFU WebSurvey Terms of Service

The use of SFU Websurvey is primarily governed by University Policy GP-24, Fair Use of Information and Communications TechnologySFU WebSurvey is available to anyone currently holding an SFU Computing ID for University-related activities. 

Logging in to SFU WebSurvey

The SFU WebSurvey application may be found at https://websurvey.sfu.ca

SurveyMonkey and SFU WebSurvey FAQ

Which survey tool should I use?

There are several considerations:

SurveyMonkey is the most full-featured of the two options, has more types of questions available, and offers frequently requested features such as 'branching' available within surveys. SurveyMonkey is capable of meeting the widest range of needs.

However, even though SurveyMonkey is hosted in Canada and our implementation meets the requirements of BC's FIPPA legislation, SurveyMonkey, Inc. is US-owned and this has implications for support access (see our SFU SurveyMonkey Terms of Service page for more detail). The SFU WebSurvey application and data are entirely hosted at the SFU datacentre and support is provided by SFU staff in Canada, only.

If you are using your survey as a mandatory requirement for course work or similar activity with SurveyMonkey, you may need to consider using a personal information disclosure consent form and/or have alternative methods available for the student/etc. to complete that activity.  Please contact the Information and Privacy Officer in the Archives and Records Management Department for the correct consent form to use. From the perspective of provincial privacy legislation, SFU WebSurvey would typically require no such consent form because it is entirely hosted at SFU.

Who provides support?

SurveyMonkey

All support for the SurveyMonkey Service, including all end-user and survey support, is provided by SurveyMonkey. Requests for SurveyMonkey support can be found at SurveyMonkey's help site.

SurveyMonkey provides direct support for:

  • product feature capabilities 
  • surveys creation and best practices 
  • technical issues

Any issues reported by survey respondents to the survey administrator should also be directed to SurveyMonkey. 

Online tutorials, how-to documentation, information about survey creation, advanced topics and techniques, and best practices can also be found at the SurveyMonkey help website.

SFU IT Services can only provide support related to account authorization and access through the CAS login page. See http://www.sfu.ca/itservices for contact addresses and options.

SFU WebSurvey

Support for SFU WebSurvey is via email at websurvey@sfu.ca. We support the configuration and use of the application itself, but cannot provide expertise in areas of survey design, best practices, and related topics.