I. Get Ready

How do I prepare?

Here are some actions users can take in SFU Connect to prepare their account for the transition:

Clean up your mailbox; remove messages that are no longer needed

During the migration of data, smaller mailboxes will be processed sooner than large mailboxes. If there is any content that you no longer need, such as outdated newsletters that have accumulated over time, consider deleting them. Any content in your Trash and Junk folders will not be migrated.

Make sure there are no important files in your Trash and Junk folders

Trash and Junk folders will not be migrated from SFU Connect to SFU Mail. Periodically check these folders to ensure there are no important messages being stored in them. If you're unsure of whether you need a particular message, it's best to move it into another folder outside of your Trash.

Transfer files from Briefcase to SFU vault

Briefcase functionality will not be available in the new system. In order to prepare for this, we recommend that all users migrate any files in their Briefcase to SFU vault. See instructions on how to migrate your SFU Connect Briefcase contents to SFU vault.

Bookmark the Faculty + Staff page

The MySFU tab in SFU Connect will not be available in the new system. If there are Faculty and Staff related links that you frequently access through the mySFU tab, you can bookmark this link to Faculty and Staff resources page, where you will find many of the same links.

Upgrade to Outlook 2016

Outlook 2013 and older versions will not be supported by IT Services. If you need assistance, visit the Get Help page.

For SFU passwords 15+ years old: Check if you need to change it

If your SFU password is more than 15 years old, you may need to change it to avoid issues with accessing your SFU Mail account using a desktop or mobile application. If you plan to use the SFU Mail web application (i.e., access using a browser), then you won't be affected.

To verify whether you should change your password, try logging into view one of the past recorded sessions on the Training and Information Sessions page. If you are able to log in without issues, then no password change is needed. Otherwise, we recommend ensuring that you are able to log into other SFU services with the same password first (to rule out the possibility of typos), then proceeding to change your password only if you are still unable to log in to view the Training and Information Session recordings.

Verify your sender ("from") address setting in www.sfu.ca/sfuds

Your sender ("from") address in SFU Mail will be controlled by what's set as the Preferred Email Address in the SFU Directory. See instructions on how to verify and set your Preferred Email Address.

What will be migrated?

Certain types of data and settings won't be migrated from SFU Connect to SFU Mail.