Operations

About

The AI Operations Task Force will support the strategic implementation, integration, and management of Artificial Intelligence (AI) technologies within the university's operations. The group is responsible for ensuring that AI operational initiatives align with the university’s strategic goals, enhance operational efficiency, and foster innovation while upholding  data privacy and security.

Guiding Principles

• The AI Operations Task Force will encourage and foster the use of AI in SFU Operations that adheres to the university’s values, policies and compliance with relevant laws and regulations for AI usage, ensuring that AI initiatives respect privacy, avoid bias, and promote fairness.
• The Task Force will work with existing governance entities and, where appropriate, develop governance frameworks to manage AI deployment, including guidelines on data usage, security and privacy.
• Ensure alignment of AI initiatives with the university’s strategic objectives.
• Ensure the adherence to university governance frameworks for the use of AI.
• Facilitate the exchange of information and knowledge across all pillars to assist the development of effective and broad-based supports.
• Facilitate collaboration between departments, ensuring that AI technologies are effectively utilized and shared across the university.

Goals

• Oversee the deployment and integration of AI technologies in university operations, in supporting the needs of administration, facilities and student support services to:
  • Improve operational effectiveness and efficiency through automation and AI-driven insights
  • Improve customer service and employee experience and engagement
  • Enhance student lifecycle with personalized support services, from recruitment through graduation.
  • Support research and innovation by providing AI tools and infrastructure
  • Strengthen data-driven decision-making across all university departments.
• Establish technology architecture and standards for AI infrastructure and applications.
• Monitor the impact of AI initiatives, using data-driven insights to optimize their implementation and outcomes.
• Identify ongoing training, support, and resources for staff to effectively use AI tools and their funding sources, e.g. software licensing, computing hardware, cloud subscriptions.
• Evaluating specific AI use cases to determine their applicability and benefit to our institutions.
• In collaboration with InfoSec and Archives and Records Management promote the completion of Security and Privacy Impact Assessments and periodic review of compliance processes.
• Provide guidance on the use of AI and copyright requirements.
• Contribute to a repository of AI-related resources, including best practices, case studies, policy templates AI Tools and Resources.